Business management platform provider, ConnectWise, has unveiled ChatAssist, a new chat and remote control product designed to transform how technology solution providers interact with and support their customers by facilitating real-time, two-way communication and visibility, to help improve efficiency, productivity, and customer satisfaction.
ChatAssist increases business efficiency by allowing multitasking to take place, as partners can service multiple clients simultaneously. ChatAssist captures every chat session, along with the amount of time required to complete the chat, directly into ConnectWise, thus automating service level agreements. From here, ChatAssist grants the ability to apply new chats to existing client tickets, or use existing chat details to create new tickets for previously unknown issues.
"ConnectWise is committed to innovation and discovering new ways to help our partners succeed, which is why we are so excited to unveil ChatAssist," says Arnie Bellini, CEO of ConnectWise. "We truly believe this product is unlike anything else on the market with its ability to transform how quickly and effectively our partners can service their customers. We are confident that this unprecedented ability to automate service level agreements will be a real game-changer."
For more information on ChatAssist, visit www.connectwise.com/getchatassist.