Erick and Rich discuss Kaseya’s revised auto-renewal policy, how to keep new managed service clients happy during onboarding, and an interesting job listing for anyone who likes the sound of sleeping for a living.
Erick and Rich discuss favorite insights from Service Leadership’s new industry profitability report, what makes for a good—and bad—statement of work, and how a 13-year-old on her way to medical school next year makes us all look like slackers.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
MX Consulting Services, Inc. president George Kavgic describes how a BDR solution makes protecting customers' data easier and less time-consuming, adding margin to the bottom line.
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In 2009, Cartish Technologies opened a remote office in a small town with little industry. That location now does 30 percent of the company's managed IT business, and it's growing.
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Here's how the move to managed services increased our margins and family time, and even got some of our old break-fix customers to give us a second look. By Pam Viveiros
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We got into managed services so our technicians could stop running around putting out fires. But then clients wondered what they were paying for, because they stopped seeing our techs all the time. Quarterly executive reports turned out to be the answer.
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Digital Boardwalk, in Pensacola, Fla., migrated its business from a strictly van-rolling side project to a full-fledged remote services company with a hybrid business model. Here's how. By Brian Wilkey
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Fears of client data loss kept me awake at night. But after trying several options--many of which were just too expensive--I found a backup and recovery solution that meets my needs and my clients' budgets. By Israr Malik
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