Articles referenced in this episode:
Pia Officially Launches Service Desk Automation Solution
Listen to the 5 Minute Roundup podcast!†
Watch the 5 Minute Roundup on YouTube!
†

WWW: acer.com
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.

Articles referenced in this episode:
Pia Officially Launches Service Desk Automation Solution
Listen to the 5 Minute Roundup podcast!†
Watch the 5 Minute Roundup on YouTube!
†
Barracuda acquires Evo Security to strengthen identity resilience, leading this week’s MSP roundup alongside new AI security innovations and updates.
Kostas Papadimitriou, Senior Director of Global MSSP and GSIs at Sumo Logic, tackles three questions MSPs want to know.
An acquisition leads the channel headlines for the week. Plus, there’s research from Kaseya, Barracuda andCynomi; new partner programs and products; and plenty more.
At RSAC, vendors showcased automation, data optimization, and new pricing models designed to help MSPs reduce operational overhead and scale more efficiently.
Sophos’ Scott Barlow shares why the future of cybersecurity will be decided by which security providers use AI most effectively.
Learn where many MSPs go wrong, how to fix it, and what safeguards you can build into your services and contracts to protect both your clients and your business.
Here’s how to create cybersecurity content that resonates and wins more business.
Maintaining human oversight is essential to ensure AI delivers accurate, reliable and accountable outcomes.
Arnie Bellini lays out how AI is revolutionizing managed services and transforming IT operations today.
MSP Answer Center is your go-to resource for real answers to real business challenges. We’ve covered everything from pricing to staffing to security, and we’re just getting started.

