Articles referenced in this episode:
Pia Officially Launches Service Desk Automation Solution
Listen to the 5 Minute Roundup podcast!†
Watch the 5 Minute Roundup on YouTube!
†
Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.
Location
333 West San Carlos Street
San Jose, California 95110
United States
San Jose, California 95110
United States
WWW: acer.com
ChannelPro Network Awards
hello 2
hello 3
Podcast
January 20, 2023 | ChannelPro Network
ChannelPro 5 Minute Roundup for the Week of January 16th, 2023
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.
Related Podcasts, Resources
Artificial Intelligence (AI), Cloud, Managed Services, Partner Programs, Research & Trends, Security, Software
Key Channel Headlines: WatchGuard Introduces Rai AI Digital Workforce, Portnox Introduces PartnerEdge Reseller Program, and More
May 8, 2026 | Matt Whitlock
WatchGuard’s new Rai digital workforce headlines a week of MSP news focused on agentic AI, autonomous IT operation, and AI governance.
inforcer Launches Copilot Manager to Help MSPs Build AI-as-a-Service Offerings
May 7, 2026 | Jonathan Browning
MSPs are racing to turn AI into real revenue, and inforcer’s Copilot Manager gives them the visibility and control to finally do it.
Kaseya Execs: Agentic AI will Completely Change Managed IT Services
May 7, 2026 | Jonathan Browning
In the Agentic AI era, the real winners will be those who fix their data foundations and deliver meaningful business outcomes.
Building a Modern Security Stack: Q&A with CyberFOX’s Os Haque
May 6, 2026 | Jonathan Browning
From access control to DNS filtering, here’s some key advice from CyberFOX’s Os Haque on taking a layered approach to protection.
MSPs Need a Unified Security Platform to Survive AI Cyberattacks
May 5, 2026 | Jonathan Browning
AI-powered cyberattacks are overwhelming SMBs and MSPs alike. Unified security platforms are the only scalable way to detect, correlate, and stop threats in real time.
Free MSP Resources
White Paper
Editor’s Choice
Embracing Agentic AI: Why Kaseya Intelligence Matters to MSPs
April 30, 2026 | Jonathan Browning
Learn how Kaseya’s agentic AI capabilities can reduce the burden of ticket triaging.
3 Questions with Tim Coach, Cynomi
April 23, 2026 | Matt Whitlock
Tim Coach of Cynomi explains how MSPs can use the right metrics, clear reporting to demonstrate security value, scale efficiently, and more.
FREE DOWNLOAD: When Cyber War Hits Main Street: Why Every Business Is Now a Target
April 23, 2026 | ChannelPro Network
Use this guide to spark industry-specific cybersecurity conversations that show you understand your clients’ risks and realities.
FREE DOWNLOAD: How to Turn One-time Security Assessments into Ongoing Revenue
April 23, 2026 | ChannelPro Network
Use this guide to spark industry-specific cybersecurity conversations that show you understand your clients’ risks and realities.
MSP Answer Center
November 6, 2025 | ChannelPro Network
MSP Answer Center is your go-to resource for real answers to real business challenges. We’ve covered everything from pricing to staffing to security, and we’re just getting started.