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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.


333 West San Carlos Street
San Jose, California 95110
United States


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Press Releases

March 8, 2018 |

IGEL and Lakeside Software Take Workspace Analytics to the Next Level at HIMSS 2018

Mutual channel partners like Coretek Services benefit from the ability to monitor digital performance within their clients’ EUC environments, optimize endpoints and drive end-user productivity

IGEL,a world leader in endpoint management software for the secure enterprise, announced that it will be demonstrating the capabilities of the IGEL Thin Client assessment tool, powered by†Lakeside Software†SysTrack†Workspace Analytics, in Citrix Ready Pavilion, Booth #12332 and Coretek Services Booth, #8334, this week at HIMSS 2018 in†Las Vegas.

Designed to augment visibility into IGEL OS-powered endpoints, SysTrack leverages a virtual channel to provide IT organizations with a robust set of workspace analytics that gathers endpoint metrics such as CPU performance, system memory, disk usage, peripheral devices, network connectivity and latency directly from the enterprise’s IGEL-powered endpoints. Next, SysTrack directly ties the collected data to the endpoint’s active Citrix VDI sessions and presents IT organizations with telemetry they can then use to monitor, analyze and optimize their IGEL and end-user computing (EUC) environments.

“Up until now, IT organizations have had limited visibility into how performance issues at the endpoint are impacting end-user productivity. More importantly they have been missing the ability to link client-side end-user facing data regarding Citrix VDI sessions with the usage of guest resources within their infrastructure environments,” said†Simon Clephan, Vice President of Business Development and Strategic Alliances, IGEL. “By teaming with Lakeside and leveraging SysTrack Workspace Analytics at the endpoint, we are effectively positioning the end-user at the center of IT, which is resulting in both a more optimized EUC environment and better performing endpoints.”

Among IGEL’s family of Citrix Read endpoint solutions that can now be monitored using SysTrack are the†IGEL OS-powered Universal Desktop (UD) series multi-protocol thin clients, the IZ Series zero clients optimized for VDI environments, and the†IGEL Universal Desktop Converter†(UDC) which converts any x86-based endpoint, regardless of manufacturer or form factor, into an IGEL OS-powered desktop, all of which are managed through the industry-leading†IGEL Universal Management Suite†(UMS) software.

“We are pleased to be teaming with IGEL to improve end-user experience for IGEL’s powerful, software-driven endpoint management solutions,” said†Dan Salinas, Vice President of Sales and Business Development, Lakeside Software. “Together, we are eliminating the guesswork when it comes to optimizing VDI rollouts and endpoint performance. By providing IT organizations with endpoint visibility into their EUC infrastructure, we are enabling them to benefit from a quantifiable experience that they can quantify and improve over time.”

Farmington Hills, Mich.-headquartered†Coretek Services†is†positioning the combined IGEL and Lakeside solution to monitor†user experience and application†performance within their clients’ EUC environments, “As a strategic and trusted partner of††IGEL and Lakeside Software,†Coretek is excited in the†ability†to†provide our clients with a much clearer view of how their IGEL and Citrix VDI infrastructure is performing, along with actionable insights that enable them to improve the productivity of their users,” said†Brian Barnes, Director of Solutions Architecture, Coretek Services.†”Through†this new integration, we are able to increase the effectiveness of our†customers’ existing investments and deepen our client relationships†while demonstrating†increased value, which in turn is helping us to grow and expand our business.”

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