IT and Business Insights for SMB Solution Providers

Best Practices

August 5th, 2010 | Geoffrey Oldmixon
GraphicMail's Carmia Lureman explains why so many of your e-mail recipients hit delete. - read more
July 15th, 2010 | Geoffrey Oldmixon
Despite privacy concerns, solution providers are starting to recognize the marketing value of the social media site. Marketing firm HubSpot explains how to get started with a page for your company. - read more
June 23rd, 2010 | Keri Whoriskey
Small businesses continue to face challenges creating effective backup and disaster recovery strategies. Now improvements in remote backup solutions and disaster-proof LAN storage are rewriting the backup plans for many SMBs. - read more
June 10th, 2010 | James E. Gaskin
Helping clients go green reduces their carbon footprint and puts money on their bottom line. - read more
April 26th, 2010 | Admin
Service revenues provide a steady, high-margin annuity stream. Shouldn't you be registering your service contracts more effectively? By Scott Herron - read more
March 18th, 2010 | ChannelPro
Prepare yourself--and your entire sales team--to deliver effective, well rehearsed sales pitches...or find yourself outshined by the competition. By Andy Marken - read more
March 15th, 2010 | Erick Simpson
Establishing an effective appointment-setting and telemarketing process is a key component of a successful direct marketing campaign. - read more
Blog Entry
March 10th, 2010 | Karl Palachuk
I attended the first-ever SMB VOIP show in Vegas. It was pretty funny for me to be presenting there. The SMB show was "inside" the larger Channel Partners show. Two years ago some folks from Channel Partners called me because I had proposed a paper for their conference. They were intrigued about managed services in the phone space. But once they got me on the phone they didn't really understand what it was all about. They never called back. - read more
February 16th, 2010 | Kenneth H. Marks
Business valuation comes down to future cash flow, adjusted for the likelihood of it occurring. Here are some key strategies system builders should employ when looking to sell or finance a company. - read more
January 31st, 2010 | Rich Freeman
Setting prices for managed services needn't be an ordeal, experts say, if you follow this advice. - read more


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