Erick and Rich share thoughts on the latest ChannelPro State of the Channel survey, suggestions on leveraging ChatGPT to boost productivity and strengthen client relationships, and some very special news about the future of this podcast.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
This week, Erick and Rich discuss partnering with Zoom, the dangers of excessive teamwork in your company (yes, that IS possible), and what the heck that big purple thing McDonalds calls Grimace really is.
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This week, Erick and Rich discuss IT By Design’s new “business operating system” for MSPs, why aiming for perfection can keep you from success, and the cruelty of taking a cow with you to the McDonald’s drive thru.
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Called Team GPS, the new solution is designed to help channel pros better manage critical tasks like formulating business plans, monitoring customer satisfaction, and conducting employee performance reviews.
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Rich is back from vacation and ready to talk with Erick about Pulseway’s automated self-serve MSP customer portal, best practices for discussing security with customers, and a real estate listing in Florida with an unusual kitchen amenity.
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Want to find great new IT employees even though they’re scarce? Rethink the kind of experience you look for and the kind of office environment you provide.
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Erick and Rich discuss why hiring good employees is so hard today, why that trend makes retention critical, why you should (almost) never customize service agreements, and why you should also never bite an Olympic gold medal.
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Erick and Rich discuss a new grass-roots channel pro professional association, why MSPs must resist the temptation to slip back into bad habits when adversity strikes, and the drawbacks of building a staircase on top of bowling balls.
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This week, Erick and Rich discuss the story everyone’s discussing—Kaseya’s RMM breach—plus when and how to adjust your compensation plan and a bargain-priced real estate listing with an unusual waterfront view.
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Erick and Rich review Datto’s thoughts about “cyber resilience” and co-managed IT, explore the new services every channel pro should be offering in the new age of IT, and marvel at the latest example of someone blowing off steam during the pandemic unconventionally.
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