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The ASCII Group is the premier community of North American MSPs, MSSPs and Solution Providers. The...Carbonite
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ChannelPro Stack Up Podcast - where MSPs and IT Integrators up their stack by learning how different solutions stack up.
Erick and Rich share thoughts on the latest ChannelPro State of the Channel survey, suggestions on leveraging ChatGPT to boost productivity and strengthen client relationships, and some very special news about the future of this podcast.Latest Slideshows
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With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Best Practices
Video
September 13th, 2021 | ChannelPro
This week, Erick and Rich discuss partnering with Zoom, the dangers of excessive teamwork in your company (yes, that IS possible), and what the heck that big purple thing McDonalds calls Grimace really is.
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Video
September 4th, 2021 | ChannelPro
This week, Erick and Rich discuss IT By Design’s new “business operating system” for MSPs, why aiming for perfection can keep you from success, and the cruelty of taking a cow with you to the McDonald’s drive thru.
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News
September 1st, 2021 | Rich Freeman
Called Team GPS, the new solution is designed to help channel pros better manage critical tasks like formulating business plans, monitoring customer satisfaction, and conducting employee performance reviews.
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Video
August 27th, 2021 | ChannelPro
Rich is back from vacation and ready to talk with Erick about Pulseway’s automated self-serve MSP customer portal, best practices for discussing security with customers, and a real estate listing in Florida with an unusual kitchen amenity.
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Article
August 26th, 2021 | Zac Cramer
Want to find great new IT employees even though they’re scarce? Rethink the kind of experience you look for and the kind of office environment you provide.
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Video
August 13th, 2021 | ChannelPro
Erick and Rich discuss why hiring good employees is so hard today, why that trend makes retention critical, why you should (almost) never customize service agreements, and why you should also never bite an Olympic gold medal.
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Video
July 23rd, 2021 | ChannelPro
Erick and Rich discuss a new grass-roots channel pro professional association, why MSPs must resist the temptation to slip back into bad habits when adversity strikes, and the drawbacks of building a staircase on top of bowling balls.
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Article
July 21st, 2021 | Eric Harless
Storing multiple copies of backups is a great start, but no longer sufficient to keep your clients protected.
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Video
July 9th, 2021 | ChannelPro
This week, Erick and Rich discuss the story everyone’s discussing—Kaseya’s RMM breach—plus when and how to adjust your compensation plan and a bargain-priced real estate listing with an unusual waterfront view.
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Video
June 18th, 2021 | ChannelPro
Erick and Rich review Datto’s thoughts about “cyber resilience” and co-managed IT, explore the new services every channel pro should be offering in the new age of IT, and marvel at the latest example of someone blowing off steam during the pandemic unconventionally.
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