IT and Business Insights for SMB Solution Providers

RocketCyber Launches Managed SOC Solution

The outsourced as-a-service offering, which includes threat remediation assistance, is part of a strategic business model shift by RocketCyber from making security products to providing security services. By Rich Freeman

RocketCyber has officially introduced its first 24/7 managed security operations center solution.

The new offering is part of a strategic business model shift by the vendor from making security products to providing outsourced security services.

RocketCyber has been quietly providing managed SOC services to MSPs since late last year, but only from 8:00am to 11:00pm. “It wasn’t until recently that we opened up the doors seven days a week, 24 hours a day,” says RocketCyber President Billy Austin.

Delivered from the vendor’s Dallas, Texas-based SOC, the service includes proactive threat hunting, breach detection, and real-time monitoring of Microsoft 365 email accounts for compromises, phishing attacks, and brute force activity, as well as log monitoring for Windows and macOS endpoints, network devices like firewalls, and both Office 365 and Azure Active Directory environments. The firewall log analysis service that RocketCyber introduced in February is also included.

Joining the solution this week too is a new threat remediation service staffed by security analysts who remove compromised devices from an end user’s network, apply remediation measures, and then restore network access when devices are once again safe for use.

Subscribers can also offload oversight of endpoint security solutions from Bitdefender, Cylance, SentinelOne, and Webroot to RocketCyber starting this week. 

The service shares data with ConnectWise Manage and Datto’s Autotask PSA solution, as well as RMM solutions from ConnectWise, Kaseya, NinjaRMM, and SyncroMSP. Support for additional platforms is currently in development and expected to arrive later this year.

Users pay a flat $4 per managed device per month for everything included in the solution, including remediation assistance. According to Austin, that price point distinguishes RocketCyber’s service from similar offerings on the market. In addition, he continues, RocketCyber’s managed SOC doesn’t rely on the locally installed appliances many solutions use.

“When you look at today’s work from home environment, that appliance doesn’t really do anything other than transfer additional cost to the SMB owner,” Austin says. “Why do you really care about shipping a box to the corporate network when nobody’s there?”

When it first emerged from stealth mode late in 2018, RocketCyber made security applications that were designed to be easily adopted and managed. With this week’s managed SOC launch, however, the company has reinvented itself as an outsourced managed security service provider for MSPs with limited cybersecurity know-how and resources.

“Most MSPs don’t have the capability to perform cyber monitoring around the clock, seven days a week, 24 hours a day,” Austin notes. “Customers were telling us, ‘if you guys can do all of this work for us and just send tickets over to our PSA whenever we need to focus on an incident, that would be preferred and we’d pay you extra for it.’”

According to Austin, demand for security services has skyrocketed this year amid sharply increased attacks on end users working from home due to the coronavirus pandemic. Before COVID-19, he notes, RocketCyber analysts typically addressed three to four email compromises per day. Now they’re confronting 14 a day on average. “It’s literally more than tripled,” Austin says.

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