IT By Design, which specializes in custom business solutions for MSPs, is integrating Team GPS, its performance management operating platform, with MSPbots. With the integration, Team GPS provides a centralized system to manage data, communicate expectations clearly, and help hold team members accountable. MSPs will be able to identify potential issues before they become major problems and take actionable steps to create a better experience for employees and customers. Prior to the integration, such data gathering had been largely manual and highly time consuming.
IT By Design and MSPbots, provider of data-driven process automation services for MSPs, are teaming to underscore the role data-driven conversations can play in fostering a strong workplace culture for healthy teams and happy clients.
Through the connection of disparate systems that measure client sentiment and employee engagement, Team GPS enables MSPs to improve client and employee retention rates and drive higher profitability, according to IT By Design.
Data-Driven Process Automation
By integrating with MSPbots, Team GPS taps the Chicago-based company’s expertise in creating and deploying bots that simplify administrative tasks, shorten processes, and convert data into actionable items so MSPs can devote more of their resources to creative solutions. In addition to other programs, MSPbots connects with the ConnectWise PSA (professional service automation) solution used by thousands of MSPs nationwide.
“Successful MSPs continuously seek ways to advance and improve their services as well as the people they employ,” commented IT By Design CEO Sunny Kaila, in a press statement. “We are exclusively focused on enabling such ongoing growth in personnel, profits, and performance. Integrating Team GPS with MSPbots further galvanizes what we do, making it easier than ever for MSPs to be at the top of their game.”
