IT and Business Insights for SMB Solution Providers

Dell Ships Two Color Printers and Updated Printer Management Solution

Aimed at organizations with 5 to 30 people, all three offerings are faster, more user-friendly replacements for aging predecessors. By Rich Freeman

Dell, the client solutions division of Round Rock, Texas-based Dell Technologies, has introduced two new color printers and a free solution for managing them.

Dubbed the S3840sdn and S3845sdn, the printers debuting today replace Dell’s C3760dn and C3765dnf models, which reached market 3 years ago. The S3840sdn is a single-function device, while the S3845sdn is a multifunction offering with integrated print, scan, copy, and fax functionality. Each product generates up to 36 pages per minute at 1,200 x 1,200 dpi via a “single pass dual head” duplex that accelerates printing of two-sided documents.

Both devices also feature a faster dual core processor than their predecessors, as well as 2 GB of memory, an adjustable five-inch color LCD touchscreen interface, and an embedded Trusted Platform Module for added hardware-based security. Dell is one of the few manufacturers to include a TPM in its printers at no additional cost, according to senior product manager for imaging and printing Orlando Lacayo.

“Typically, that’s something that some companies offer as an option,” he says.

The new printers allow users to print directly from or scan directly to on-premises implementations of Microsoft SharePoint as well.

Optimized for organizations with 5 to 30 people who work with high-resolution color images, both new devices are capable of producing up to 80,000 pages a month. Recommended monthly usage is 1,500 to 6,000 pages.

Pricing for the S3840sdn begins at $599.99, which is the same MSRP as the C3760dn it replaces. The S3845sdn lists at $999.99, or $100 more than the model it supplants.

Optional add-ons for both new models include a Wi-Fi network adapter priced at $89.99, a 550-sheet paper tray, and an adjustable caster base.

The new management solution unveiled today, named OpenManage Printer Essentials, replaces the OpenManage Printer Manager system Dell first shipped in 2009 and subsequently updated.

“We actually made a change in the name versus calling this version 3 because it’s a radically different software engine underneath it,” Lacayo says.

That new software engine occupies 60 percent less disk space yet automatically discovers network-enabled printers 8 times faster. The system also comes with a re-designed command center dashboard designed for greater readability, as well as the ability to issue alerts when firmware updates are available or toner levels are running low. Administrators can customize how far in advance they receive those toner warnings.

Other new features include a built-in reporting tool modeled after Microsoft Excel, for greater ease of use, and the ability to export maintenance tickets automatically to Dell KACE, ServiceNow, and BMC Remedy service desk solutions.

Available as a free download starting on November 29, OpenManage Printer Essentials is targeted at end users rather than MSPs or managed print providers.

“The partner is not going to use this,” Lacayo says. “It’s something the partners can offer to their customers as a free benefit.”

The latest additions to Dell’s printer lineup arrive roughly a month after HP Inc., of Palo Alto, Calif., shipped a wave of new SMB printers and scanners, and less than two months after HP shook up the copier market by acquiring Samsung Electronics Co. Ltd.’s printer business in a transaction valued at $1.05 billion.

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