On concerns among Datto partners that security-conscious customers familiar with last summer’s ransomware attack on Kaseya’s RMM solution will object to buying products from a Kaseya-owned business
There’s no getting around the enormous pain that breach inflicted on Kaseya partners and their end users alike, Voccola says, or Kaseya’s role in the incident. “It’s our responsibility and to this day, I’ve said it, I’m embarrassed that it happened.”
Despite MSP complaints to the contrary, though, Voccola disputes that selling Kaseya software hinders anyone’s ability to grow, and notes that Kaseya sells a lot more than Kaseya-branded software. “I don’t think customers are asking their MSP are they using IT Glue, ID Agent, RapidFire Tools, are they using Vorex, RocketCyber, Graphus? They don’t ask that,” he says.
Though Voccola would like to say more about what lies ahead for Datto, those insights will mostly have to wait until the acquisition closes. Will that occur in time for him to speak more freely at the company’s Connect IT event in June?
“I’m very hopeful,” he says. “I don’t want to speculate.”