INDIANAPOLIS & PLANO, Texas–(BUSINESS WIRE)–Arrow Systems Integration (Arrow SI), a wholly owned subsidiary of Arrow Electronics, Inc., has signed a Gold Partner agreement enabling it to market, sell and support Interactive Intelligence Group Inc.’s (Nasdaq: ININ) customer engagement cloud solution, PureCloud Engage℠.
Arrow SI is a total solutions provider specializing in unified communications, voice and data technologies, contact center and network security.
“Arrow SI is backed by more than 40 years of experience giving customers transformative communication and collaboration solutions,” said Darren Gill, vice president of channels for Interactive Intelligence. “This, combined with its breadth of managed, professional, consultative, educational and support services, assure our joint PureCloud Engage customers that they’ll receive maximum return on investment.”
Interactive Intelligence built PureCloud Engage to give contact centers an omnichannel cloud solution that could be up and running in days, while offering ease of management and continuous deployment of the most innovative features. Its microservice architecture built atop Amazon Web Services offers maximum reliability, scalability and security. Month-to-month, pay-as-you-go subscription terms give contact centers a low-risk, high-value cloud solution.
PureCloud Engage functionality includes omnichannel routing, speech-enabled IVR, recording and quality management, outbound campaigns, CRM integrations, graphical scripting, and the ability to plug into other apps and cloud services to meet any customer need. PureCloud Engage also includes unified communications and collaboration capabilities.
PureCloud Engage expands the Arrow SI Interactive Intelligence portfolio with its existing Customer Interaction Center (CIC) offering, an on-premises omnichannel customer engagement software suite.
For more information about PureCloud Engage, visit https://www.inin.com/customer-engagement/cloud-contact-center.
For more information about CIC, visit https://www.inin.com/customer-engagement/call-center-software.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It’s also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.
Interactive Intelligence is the owner of, and holds certain registrations for, the marks INTERACTIVE INTELLIGENCE, its associated LOGO, PURECLOUD and numerous other trademarks and service marks in the United States and various other jurisdictions around the world. All third-party trademarks mentioned in this document are the property of their respective owners.
Contacts
Interactive Intelligence
Christine Holley, +1 317-715-8220
Senior Director, Market Communications
christine.holley@inin.com
