Arrow Electronics, Inc. (NYSE: ARW) is now offering professional-support services to help businesses efficiently and cost effectively monitor and support their smart, connected devices.
Arrow is leveraging its unparalleled global tech-support footprint and “sensor-to-sunset” capabilities to provide turnkey, service-level agreement-driven managed services for back-end functions that can be efficiently outsourced, including:
- Service desk
- Remote device and system monitoring
- On-site field services
- Logistics and supply-chain support
- Warranty management
- End-user training
Arrow’s newly launched Managed Services offering leverages the global technology-solutions provider’s 24x7x365 support-service infrastructure, internet of things (IoT) expertise, dedicated U.S.- and EMEA-based workforce, managed cloud applications and multiple layers of redundancy in routing and monitoring.
“Arrow helps businesses efficiently and cost effectively manage, monitor, analyze and monetize their secure, connected devices,” said Mike Bevilacqua, president of Arrow’s systems integration business. “Arrow is building out support services that add value throughout the entire lifecycle of a device, and provide our customers with a reliable, turnkey IT service-management solution.”
“HerdX is affecting a major paradigm shift in the agriculture industry, and Arrow’s multi-faceted support is helping us do that on a global scale faster than we ever thought possible,” said Ron Hicks, CEO of HerdX, an agricultural technology company collaborating with Arrow. “With support from product development, to manufacturing, to diplomacy, to IoT, to introducing us to prospects, Arrow has risen to the occasion to meet every need we’ve experienced as an early stage, innovative company, allowing us to focus on our vision to clean up the world’s food supply.”
Arrow’s Managed Services are offered through Arrow’s comprehensive IT Service Management platform Arrow Insight that helps companies evolve their full-service stack into a modern, digital experience and drive productivity improvements. These services support multiple solutions and technologies from a variety of providers.
Arrow unveiled the new offering at Mobile World Congress Americas where it is showcasing its “sensor-to-sunset” IoT offerings. Arrow serves as an IoT solutions aggregator, helping customers who are creating connected and intelligent solutions accelerate their time to market. Visit the Arrow booth at Mobile World Congress Americas in the South Hall (stands S.2248 and S.2521MR).
The GSMA Mobile World Congress is a combination of the world's largest exhibition for the mobile industry and a conference featuring prominent executives representing mobile operators, device manufacturers, technology providers, vendors and content owners from across the world.