Topic: Managed Services - Page 271

Under an expanded alliance agreement between the two vendors, Continuum partners can now purchase Webroot’s SecureAnywhere DNS Protection solution from inside Continuum’s RMM platform, and use the system at no extra cost.

Priced at $40 per month per company for unlimited phone- and chat-based support, the service provides assistance with PC and Mac issues, software update installation, virus removal, router and printer problems, and more.

The vendor plans to use price cuts, free trial deployments, no-fee onboarding, and other measures to drive adoption of its flagship solution by both newcomers to documentation software and customers of competing vendors, including market leader IT Glue.

The much-requested enhancement, which lets MSPs share documents via their own SSL-enabled URL, arrives alongside new Office 365 licensing synchronization and the addition of configurations and flexible assets to the IT Glue mobile app.

The new functionality lets technicians track health, performance, and utilization information about switches, printers, routers, and firewalls through the same consolidated control panel they use to support servers and workstations.

The latest additions to the manufacturer’s WorkForce Pro WF-C5000 series are designed to provide faster performance and significantly greater paper capacity in a smaller footprint.

Early reactions from channel pros to the news that founder Austin McChord is stepping down from the company’s C-suite.

In a conversation with ChannelPro today, Datto’s vice president of business development said that the culture McChord created and the innovation he fostered will live on despite the change of leadership atop the company.

In addition to performance and technician productivity enhancements, version 14 of the vendor’s flagship product includes an augmented reality component that lets end users get interactive guidance on fixing technical problems via their mobile devices.

The new family of software-as-a-service applications includes a print management solution and a fleet management system designed to help SMB channel partners configure, update, and manage printers remotely.