Topic: Managed Services - Page 172

Called Synthesize, the free platform and partner program is designed to inspire makers of as-a-service solutions to forge connections with Billable, Gradient’s recurring revenue billing reconciliation solution.

If you thought your customers have bigger threats to worry about these days than ladders, you’ll be thinking again by the end of this episode featuring Matt, Rich, and their returning guest host, certified ethical hacker and MSP Michael Cocanower. You’ll also hear their thoughts about the latest revisions to Dell’s partner program, the new security executives at ConnectWise and NinjaOne, the latest developments in ransomware as a service, and the latest headaches associated with cyber insurance.

Erick and Rich discuss what the red-hot M&A market means for MSPs, why you should spell out roles and responsibilities for your employees in writing, and why stealing a car so you can find the one you parked someplace now forgotten is usually a bad idea.

Mike Arrowsmith, whose role combines the traditional duties of a chief information security officer, a chief privacy officer, and a chief risk officer, is now responsible for the security of NinjaOne’s products and the integrity of data within those systems.

ChannelPro’s in-person, six-city tour offers IT integrators, managed services providers, consultants, and VARs two days of educational content designed to help drive business growth.

Under a revamped organizational structure, four general managers responsible for key portions of ConnectWise’s portfolio report in to CEO Jason Magee (pictured). Patrick Beggs, meanwhile, steps in to lead security operations for the company.

Learning to listen effectively is a critical skill for working with both customers and employees.

Live from the recent 7 Figure MSP conference in Phoenix, Joel Zaidspiner checks in with Gradient MSP and SuperOps.ai.

Don’t worry. If you haven’t collected enough box tops to get the coveted ChannelPro Weekly secret decoder ring, you’ll still enjoy this week’s episode, in which Matt and Rich are joined by returning guest host Corey Kirkendoll, of 5K Technical Services. The three of them discuss LogMeIn becoming GoTo and making a push into the channel, Unitrends launching its first small office BDR appliances, and the secrets to picking an MSSP.

In a crowded market, only differentiated value tied to business outcome will make an offer outstanding.