Archive for Geoffrey Oldmixon

How to help SMBs develop cybersecurity policies for their hybrid and remote workforce.

By moving problem resolution to lower-level techs and enabling customers to self-serve, MSPs can increase efficiency and lower costs.

Don’t sell “”attack surface management”” as snake oil. Instead, provide a methodical analysis that raises the bar for data security, starting with the basics.

Microsoft has an all-new partner program. Channel pros should review the new Solutions Partner designations and the partner capability score requirements to determine how to proceed.

Why data governance programs are both an essential part of serving SMB clients and an often underexploited business opportunity.

How to make regular business reviews less about sales and more about real opportunity.

Use client metrics like profitability, tech support time, willingness to accept advice, and how they treat your staff to weed out those who pose more trouble than they’re worth.

MSPs can foster long-term client relationships through documented processes, value-based communications, and a culture of problem-solving.

How to build professional relationships to drive growth.

A formal education offering can reduce help desk load, expose new opportunities, and generate additional income.