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Archive for Geoffrey Oldmixon

Locking Down the Remote Office

September 6, 2023 |

How to help SMBs develop cybersecurity policies for their hybrid and remote workforce.

AI and Automation Help the Service Desk ‘Shift Left’

August 16, 2023 |

By moving problem resolution to lower-level techs and enabling customers to self-serve, MSPs can increase efficiency and lower costs.

The Incredible Shrinking Attack Surface

April 24, 2023 |

Don’t sell “”attack surface management”” as snake oil. Instead, provide a methodical analysis that raises the bar for data security, starting with the basics.

An Insider’s Look at the Microsoft Cloud Partner Program

February 23, 2023 |

Microsoft has an all-new partner program. Channel pros should review the new Solutions Partner designations and the partner capability score requirements to determine how to proceed.

The Strategic Architecture of Data Governance

October 26, 2022 |

Why data governance programs are both an essential part of serving SMB clients and an often underexploited business opportunity.

Perfecting the QBR

September 19, 2022 |

How to make regular business reviews less about sales and more about real opportunity.

How, When, and Why to Fire Clients

August 8, 2022 |

Use client metrics like profitability, tech support time, willingness to accept advice, and how they treat your staff to weed out those who pose more trouble than they’re worth.

Getting Sticky with IT

June 21, 2022 |

MSPs can foster long-term client relationships through documented processes, value-based communications, and a culture of problem-solving.

Working Your Networks

May 10, 2022 |

How to build professional relationships to drive growth.

Turning Training into Revenue

April 19, 2022 |

A formal education offering can reduce help desk load, expose new opportunities, and generate additional income.

Growing the MSP

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