MSPs know the problem well. Microsoft 365 is powerful, but managing it at scale is messy, time-consuming, and often unprofitable.
That’s where Inforcer steps in. The company built its platform to simplify multi-tenant management, tighten security, and help MSPs turn emerging opportunities like AI into real revenue.
Multi-tenant Management Without Complications
At its core, Inforcer is built to reduce friction in managing Microsoft environments. For many MSPs, managing M365 still means jumping between multiple admin portals, tenants, and security tools. They often have to do this dozens or hundreds of times a day.
“The goal is to be able to manage your tenants at scale while continuing to push a safe and tested baseline,” said Cole Kaparos, Microsoft 365 solutions architect at Inforcer. “We want to make life easier for the MSP. And right now, that is a little tough with the Microsoft environments, where you’re having to log in 900 times.”
That operational inefficiency is more than an annoyance. It slows down workflows, increases the chance of errors, and reduces the time technicians can spend on billable work.
Through a centralized platform, Inforcer enables MSPs to manage multiple tenants from a single interface while pushing out standardized, secure configurations. That helps MSPs apply best practices consistently across environments without the manual overhead.
Built by People Who Understand MSPs
One of Inforcer’s differentiators is its background. Team members hail from MSP environments, distribution, and major vendors. That experience shapes how the company designs its platform.
“The market that we’re in now is becoming more saturated,” noted Graham Morrison, Microsoft 365 team lead, EMEA and U.S., at Inforcer. “Our real differentiator is that we are 100% MSP focused. Whether it’s people like myself who have been boots on the ground in an MSP or people like Cole, who tried to sell me things for years at Pax8. Even the other guys from the ConnectWises, the Dattos, the Kaseyas of this world — we all know what MSPs need to be successful.”
With that perspective, the goal goes beyond better tooling to better outcomes. The company seeks to empower service providers to get higher margins, provide faster service delivery, and improve customer satisfaction.
Turning Security and M365 Complexity into Opportunity
Microsoft 365 offers a “war chest” of capabilities. Unfortunately, many MSPs struggle to fully use it.
Cole Kaparos (left) and Graham Morrison present a breakout session at ThreatLocker Zero Trust World 2026.
“There are so many goodies, but MSPs have not got the time, capacity, or the profit margins to deliver that,” Morrison emphasized. “They haven’t got time to go away and learn how to configure tools like Purview, Defender, Intune, and Copilot. They’re all great products, but they’re difficult to learn.”
That gap creates both risk and missed opportunity. Inforcer’s approach is to help MSPs fill those gaps, standardize configurations, and ultimately sell and deliver services more efficiently.
Kaparos pointed to a change in how MSPs approach tooling. “A cool shift we’ve seen recently is looking at fine-tuning the products you already have, rather than adding more,” he explained. “A couple of years ago it was, ‘I need Microsoft, I need all these EDR solutions, I need a backup.’ Now it’s, ‘We have Business Premium in place. Let’s just use all the products included with it.’
“But then again, to Graham’s point, how do you make sure it’s set up at scale? That’s the beauty of something like Inforcer. We can make life a whole lot easier for you.”
Inforcer can help its partners operationalize the strategy at scale.
Making AI Practical for MSPs
AI is dominating industry conversations, but many MSPs are still figuring out how to translate it into value.
The key is moving the conversation away from the technology itself, according to Morrison. “The AI conversation doesn’t need to be an AI conversation with an SMB. It can just be, ‘What are you trying to do as a business over the next 24 months?’”
That small tweak allows MSPs to focus on outcomes like cost reduction and revenue growth. It also makes it easier for MSPs to prove ROI to their clients, he added.
Inforcer offers its partners a Copilot Readiness Assessment to help begin their AI journeys.
Inforcer supports this with tools like a Copilot Readiness Assessment and scalable deployment capabilities. It also helps guide MSPs through the process, which is critical for both security and adoption.
“You want to make sure when you implement Copilot, or I guess any AI for that reason, you need to do it safely,” Kaparos cautioned. “Creating the perimeter around the environment, and then siloing the data so the right users can access the right data at the right time, is very important. And we want to be there to support them all the way through it.”
Where MSPs Go Next
For MSPs, security, M365 optimization, and AI are no longer separate conversations. They are part of a broader push toward efficiency and business outcomes.
Tools that reduce complexity and enable repeatable services can help MSPs capture that opportunity. In a market where time is money, making things easier may be the biggest differentiator of all.
