An office move is a tough time for the IT lead to disappear. Add a new job, an unfamiliar network and an unexpected trip to intensive care, and suddenly business continuity becomes a very personal concern.
In this episode of IT Nightmares, Justin Esgar talks with Andres Plaza, CEO of OneconnectionIT, about the ruptured appendix that put him in the hospital for two weeks just as he was learning a new employer’s environment and preparing for an office move. With Plaza barely able to communicate, a trusted MSP stepped in to keep the work moving. His experience offers a hard-earned lesson about documenting what you know, building strong relationships between internal IT and service providers and making sure someone else can carry on when you unexpectedly cannot.
Subscribe on YouTube or your favorite podcast source:
About Andres Plaza
Andres Plaza is CEO of One Connection IT and an Army veteran with more than 15 years of experience in network engineering and IT support. His background combines an associate degree in information technology with specialized Army training in communications and battle tracking systems. Plaza’s expertise spans network design and administration, security and troubleshooting across hardware and software environments. Through One Connection IT, he helps small and midsize businesses develop IT strategies and manage their technology, including VoIP and mobile devices, with an emphasis on personalized service, responsiveness and long-term customer relationships.
Source: LinkedIn
About IT Nightmares
On IT Nightmares, host Justin Esgar hears true tales of IT terror from MSPs, sysadmins, and integrators — stories of outages, breaches, and tech disasters that still haunt the people who survived them. Enter if you dare.
