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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.


333 West San Carlos Street
San Jose, California 95110
United States


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February 27, 2024 | Scott Danish

Beyond AI: 7 Ways Creative Agencies Offer Value in High-Tech B2B Marketing for MSPs

MSP marketers can efficiently generate leads through a collaboration of AI analytics and creative input. Here’s how.

B2B creative/marketing agencies understand the unique challenges and opportunities that managed service providers (MSPs) face in today’s high-tech landscape. These agencies are committed to partnering with MSPs to elevate their marketing strategies, ensuring they resonate with their target audiences and drive meaningful growth.

Scott Danish of BayCreative

Scott Danish

MSPs today are exploring how to align creative/marketing agency expertise with AI capabilities, particularly in developing branding assets, valuable content, and lead-generation campaigns.  The integration of creative/marketing agency talent and AI technology is not just beneficial — it is essential.

To aid in this integration, we’ve made a checklist that can serve as a valuable tool for MSP marketers looking to harness the full potential of both human creativity and AI efficiency.  It is designed to guide MSP marketers in strategically aligning their company’s branding efforts with market data, optimizing content to resonate with their target audience, and efficiently generating leads through a collaboration of AI analytics and creative input.

The Seven Steps

While AI brings groundbreaking tools and analytics to the table, creative/marketing agencies hold an irreplaceable value in B2B marketing. Here’s a look at some of those reasons:

  1. The Human Touch in Understanding Complex B2B Needs: MSP marketing involves understanding complex, often highly specialized needs. Creative/marketing agencies excel in this realm, bringing a human touch that AI cannot replicate. Their ability to interpret nuanced requirements, engage in deep conversations, and develop relationships is essential in crafting marketing strategies that resonate on a human level.
  2. Creative Innovation: Beyond Data-Driven Insights: While AI offers valuable data-driven insights, creative and marketing agencies bring key innovation to the table. Creative thinking — which involves intuition, emotional intelligence, and the ability to generate novel ideas — is inherently human. These creative strategies often define brand differentiation in a crowded MSP market.
  3. Strategic Storytelling and Branding: Creative/marketing agencies play a crucial role in strategic storytelling and branding, significant elements in MSP marketing. They weave narratives present data  and connect on an emotional level with business clients. This storytelling capability, which encapsulates a brand’s essence and values, is something AI cannot authentically replicate.
  4. Navigating Cultural and Contextual Nuances: Understanding cultural and contextual nuances is vital in MSP marketing. Creative/marketing agencies understand local markets, cultural sensitivities, and regional trends. This expertise is critical in tailoring marketing strategies to diverse global audiences —a feat that AI, in its current state, cannot fully achieve.
  5. Crisis Management and Adaptive Strategies: In times of crisis or market upheaval, creative/marketing agencies provide adaptive strategies and crisis management, inherently human skills. Their ability to think on their feet, adapt to changing scenarios, and provide empathetic communication is invaluable in maintaining brand integrity and customer trust.
  6. Sparking Synergy: Creative/marketing agencies foster a synergy that combines multiple skill sets from creative design to strategic planning. This collaboration leads to holistic marketing solutions that are more effective and innovative than what AI or any single entity could produce independently.
  7. Ethical and Empathetic Marketing: Creative/marketing agencies champion ethical and empathetic marketing, and understand the ethical implications of their strategies, and prioritize responsible messaging. This human-centered approach ensures that marketing practices align with societal values and ethical standards, a critical aspect in building long-term client relationships.

A Strategic Checklist for MSP Marketers

A creative/marketing agency’s role is fundamental in understanding MSPs’ complex needs, driving creative innovation, and navigating the human aspects of marketing. As we embrace the future, the unique contributions of creative/marketing agencies will remain integral, working alongside AI, rather than being replaced by it.

Here’s a checklist we’ve been sharing with our MSP clients. Use this checklist as a regular reference point – ideally at the start of each campaign planning cycle, and then periodically throughout the campaign’s execution. This ensures that both the creative/marketing agency and AI tools are consistently aligned with your evolving marketing objectives and market dynamics.

Use this checklist as a regular reference point ideally at the start of each campaign planning cycle, and then periodically throughout the campaign’s execution. This ensures that both the creative/marketing agency and AI tools are consistently aligned with your evolving objectives and market dynamics.

For a free copy of this checklist, click here.

Regularly revisiting the checklist allows for timely adjustments in strategy, making it a living document that adapts to the changing landscape of MSP marketing in the high-tech sector. By doing so, you can maintain a dynamic and responsive marketing approach, keeping your strategies both innovative and relevant.

Scott Danish is CEO of BayCreative, an award-winning San Francisco-based creative/branding/marketing agency for B2B high-tech clientele. You can reach him at or 415-434-4344.

Image: iStock

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