Cullen, who died earlier this month at age 66, was a 30-year industry veteran renowned for his expertise in various aspects crucial to managed services providers, such as developing effective go-to-market strategies, fostering robust partner engagement, and ensuring customer success.
His tenure at N-able spanned two decades, and he held pivotal positions, including strategic advisor, general manager, and senior vice president of worldwide sales. His leadership and vision were instrumental in shaping the company’s direction and growth.
Cullen’s legacy is particularly impactful to MSPs for several reasons:
- Innovation in MSP Practices: Cullen was at the forefront of business transformation in the MSP space. His work in developing tools and strategies for managed services was foundational. His innovative approach has enabled services providers to evolve and adapt to the rapidly changing technology landscape.
- Mentorship and Leadership: Cullen was a mentor to many in the industry. His guidance and insights helped shape the careers of numerous MSP professionals. His approach cultivated a culture of learning and growth, which is crucial for the success of any MSP.
- Fostering Community and Collaboration: Cullen’s belief in collaboration, even among competitors, was influential in creating a more cohesive industry. He encouraged MSPs to share knowledge and work together for the betterment of the industry.
- Customer-centric Focus: Cullen’s dedication to customer success set a standard in the industry for prioritizing customer needs and delivering high-quality service. This approach is essential for MSPs as they navigate an increasingly competitive market.
- Industry Influence: His role in shaping industry practices and standards left a lasting mark on how MSPs operate today. The strategies and business models he helped develop now are integral parts of many MSP operations.
Trying to come to terms with Cullen’s sudden passing left an “immense void,” said N-able President and CEO John Pagliuca in a prepared statement.
“This is a time for us to pause, reflect, and honor the profound impact Mike Cullen had on each of us. Mike has been an industry leader and a founding pillar of our N-able community for over 20 years, and he played a pioneering role in helping to shape the industry as we know it today. … Our hearts and thoughts go out to Mike’s family, close friends, and all who cherished him across the globe.”