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Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

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August 22, 2019 |

Harmony PSA Integrates with Continuum, Offering Industry-First Ticketing Connection System

Adding to its Set of RMM Choices, Harmony Rolls out First-ever Capability for Customers to Connect Harmony to End User’s Ticketing Systems.

LONDON—August 21, 2019—HarmonyPSA, the industry’s most comprehensive cloud PSA software, today announced its integration with managed services platform Continuum to provide a best-in-class solution for larger and growing MSPs. This latest integration serves to further Harmony’s quest to provide the most comprehensive solution on the market for MSPs, and further strengthens its RMM integrations.

Harmony has integrated Continuum in a groundbreaking way among PSA providers: the Harmony-Continuum integration acts as a foundation for connection to other ticket systems a customer may wish to use in the future. This generic ticket-to-ticket interface lets Harmony †offer customers the ability to connect their instance of Harmony to their own customers’ ticketing systems–a first in the industry.

”The Continuum platform was built to be an agile solution that benefits all MSPs,” said Carl Resnik, Senior Director of Product Management, Continuum. ”We’re always looking to provide partners with added option for PSA integration and our work with HarmonyPSA is further validation of this. We appreciate their clever RMM integration that make life even easier for MSPs and their customers. It’s a smart way to let everyone concentrate more on growth and success.”

Harmony provides seamless and powerful access to Continuum from within the HarmonyPSA platform, making the solution both easy to use and offering a gateway to enables increasing efficiency and profitability for MSPs. With the Continuum RMM integration, Harmony offers an even more robust version of the best RMM providers, providing additional flexibility and choice for its customers.†

“Harmony is now providing the best all-around solution for MSPs who need a platform that enables them to grow and utilize features such as a NOC-supported RMM,” said Steve Duckworth, CEO of Harmony Business Systems. “Customers now have the ability to utilize features such as a NOC-supported RMM, while solving capacity and scaling issues of the past. HarmonyPSA and Continuum are the perfect match: we are both focused on helping MSPs scale and grow.”

About Harmony Business Systems
Harmony Business Systems Ltd (HBS) is the company behind HarmonyPSA, the most complete cloud PSA software on the market. †Developed with functionality to cater for even the most complex needs of MSPs, VARs, ISVs and Professional Services organisations, HarmonyPSA truly is the next generation of PSA systems. †HBS is an independent company based in the UK. For the latest updates and news, follow HBS on twitter @#HarmonyPSA.


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