Ivanti, the company that unifies IT to better manage and secure the digital workplace, has announced a new integration with†Zapier, the productivity tool that seamlessly connects and automates 1,000+ apps to help everyone increase productivity at work. As a result of the partnership, Ivanti Service Manager now enables the creation of integrations in minutes with popular cloud-based applications including Trello, GitHub, Gmail, Slack, Twitter, Facebook, Amazon Cloud Watch Alarm, Atlassian Jira and many more.
“We continue to expand the automation and integration of Ivanti Service Manager, making tedious, repetitive tasks easier to perform and manage,” said†Ian Aitchison, Senior Product Director, Ivanti. “By integrating with Zapier our customers can now expand the workflow of Ivanti Service Manager by seamlessly connecting to the cloud-based apps they like to use.”
“The integration of Ivanti Service Manager with Zapier enables service and support teams, help desks and service desks that rely on Ivanti’s powerful solution to streamline their workflows using the cloud-based tools they prefer,” said†Cody Jones, Head of Partnerships at Zapier. “We are pleased to add them to the Zapier partner network.”
Zapier gives Ivanti Service Manager users the power to automate their workflow by offering ready-to-go integrations with hundreds of popular cloud-based apps, without any coding or web development requirements. Zapier connectors are available for inbound (Triggers) and outbound (Actions) workflows improving productivity, staff morale, governance, and user satisfaction through automation. Some of the actions available through Zapier integrations include:
- Sending a Slack or SMS message when a new incident, change or request, is created
- Broadcasting alerts on Twitter, Facebook or Slack when a major incident occurs
- Creating an incident from a Tweet or other alert with a specific category or service keyword
- Opening a new incident with Amazon Cloud Watch Alarm
- Sending and receiving notifications through xmatters
- Collaborating on changes with development teams through integration to Atlassian Jira
The Ivanti Service Manager integration with Zapier is available now.†
Ivanti Service Manager,†powered by HEAT, is the most flexible and complete cloud-optimized ITSM solution available. Designed to automate workflows, it eliminates costly manual processes while driving business efficiency, compliance, and security.
