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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

Location

333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

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April 4, 2018 |

LogicMonitor Announces New Integration to Deliver More Effective ChatOps

Integration with Atlassian Stride Communication Tools makes IT Ops teams more efficient with faster time to resolution and automated incident status updates

LogicMonitor, the leading SaaS-based performance monitoring platform for Enterprise IT, announced a technology integration to support Stride, Atlassian’s new communication tool. LogicMonitor users can now view, acknowledge, and respond to IT performance issues directly from Stride.

“The ability to use Atlassian’s new communication tool, Stride, to access LogicMonitor platform alerts provides users with a real-time window into the performance of their infrastructure,” said Jeff Behl, Chief Product Officer at LogicMonitor. “For IT Operations teams, receiving monitoring alerts via chat†lets them respond faster to issues, receive meaningful context for end-to-end troubleshooting, and facilitate collaborative triage all within Stride.”

Key features of the LogicMonitor integration include:

  • Receive and acknowledge monitoring alerts, schedule downtime directly from Stride rooms, and quickly communicate alert information across teams
  • View device information, alert details, and graphs in Stride
  • Tag LogicMonitor graphs with important events from a message action
  • Bot functionality for instant account, alert, and device information

“Communication and collaboration are key to achieving a healthy DevOps culture. With the integration of LogicMonitor into Stride, users gain an enhanced level of communication,” said Forrest Evans, Product Manager at LogicMonitor. “With powerful monitoring data at their fingertips, DevOps teams can collaborate in a more real-time basis with the most relevant and current information and take appropriate action.”

“Today’s DevOps teams are largely distributed, so leveraging ChatOps helps increase transparency and collaboration. LogicMonitor’s powerful monitoring platform sets the stage for companies to achieve tight collaboration among operations and development teams so they can make informed business decisions,” said Behl. “We integrated with Stride, so users can access and interact with their IT systems data easily and can resolve issues on the spot.”


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