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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

Location

333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

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November 16, 2017 |

LogicMonitor Receives Application Certification from ServiceNow

New workflow integration adds real-time alerting and automated case creation and closure to fuel the ServiceNow platform

†LogicMonitor, a leading SaaS-based performance monitoring platform for Enterprise IT, announced it has received certification of its application with ServiceNow. Certification by ServiceNow signifies that LogicMonitor has successfully completed a set of defined tests focused on integration interoperability, security, and performance. The certification also ensures that best practices are utilized in the design and implementation of LogicMonitor’s application with ServiceNow.

LogicMonitor’s integration with ServiceNow delivers real-time alerts to users via†ServiceNow incidents, enabling even faster response times to issues, outages, and service requests. Incidents are automatically created and closed in ServiceNow through the LogicMonitor platform which dramatically speeds time to case resolution. And, LogicMonitor’s SaaS-based solution monitors both on-premises devices and cloud services, extending the ServiceNow reach more broadly across the Enterprise.

“Managing alerts and incidents in two separate products demands significant resources and requires duplicated efforts in multiple systems, impacting budgets and man-hours,” said Wietse Jongsma, Technical Lead at Sogeti. “Using the LogicMonitor and ServiceNow integration we spread out our investment and achieve greater ROI by federating our data across two major silos of ITOM.”

The LogicMonitor-ServiceNow integration includes:

  • Automatic incident creation in ServiceNow based on a new alert triggered in LogicMonitor
  • Alert acknowledgement automatically updates the incident in the ServiceNow portal
  • Alert acknowledgement can be initiated from ServiceNow Incident forms
  • Automatic incident update with changes to alert severity level in LogicMonitor
  • ServiceNow Incidents close automatically when alerts clear in LogicMonitor

“There’s a new core set of tools and services that are fast becoming foundational for any business in some stage of transitioning their IT Service Management (ITSM) and Configuration Management Database (CMDB) strategy,” said Kevin McGibben, Chief Executive Officer for LogicMonitor. “Many large Enterprises recognize the synergy between the ServiceNow platform and LogicMonitor and are incorporating this combined solution into their new tool set. A ServiceNow and LogicMonitor solution delivers increased visibility, agility and speed to delivery of customer service. We recommend ServiceNow in pretty much every deal. It’s truly a best of breed and we are very excited to provide our integration free on the ServiceNow App Store.”


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