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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.


333 West San Carlos Street
San Jose, California 95110
United States


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News & Articles

October 19, 2017 |

Security Automation and Orchestration Vendor DFLabs Introduces First Partner Program

DFLabs is looking to build a select channel of resellers, MSSPs, and distributors, and is offering margins more common in traditional sales than for a subscription-based offering.

DFLabs has announced the formation of its first partner program. The three-year-old company, with global headquarters in Italy and U.S. offices in Boston, has been operating with a hybrid sales model, but has reached the point of growth where it is expanding the channel to scale growth, and is looking to move to an all-channel go-to-market.

“DFLabs began as an Italian consulting firm in the security automation market that was focused on incident response,” says Oliver Rochford, VP of product marketing at DFLabs. “They started building out a platform, and it developed into a full-blown tool.”

That tool is the IncMan Security Automation and Orchestration platform, DFLabs’ flagship product, which is sold through a subscription model. It automates and orchestrates security operations and incident response tasks, including threat qualification, triage and escalation, hunting and investigation, and containment.

“Other companies in our space focus on automation, and so do we, but our differentiator is really the focus on incident response as an end-to-end lifecycle, from notification to containment,” Rochford says. “Machine learning has become something of a buzzword in our industry, but we have applied it to a couple of specific problems for transferring knowledge for when you have turnover or people are away.”

DFLabs’ sweet spot is organizations that need to have a secure monitoring program, but that want to do more than SIEMs can do.

“This is for when you want to go further,” Rochford says. “Many customers are larger, but you have some smaller ones in regulated industries. We see this as a very strong offering for MSSPs because the midmarket is mainly MSSPs. It’s the only way to get at the midmarket for security monitoring.”

The company started with a hybrid model out of the gate, having some partners as well as selling direct. Now, however, it wants to move toward a full channel model.

“We have grown organically to the mid-double-digit of customers, and the channel is the only effective method to broaden this out significantly,” Rochford says. “They are well suited for this kind of work, because they know the local business regulations, and are the initial point of contact with the customer.”

Out of the gate, the program has a small number of foundational partners. The vendor is looking to expand that number, while being selective about it.

“It’s definitely not a ‘come one, come all,’ model,” says Mike Hart, head of channels at DFLabs. “Between five and 10 partners per region, plus MSSPs, would be ideal.

DFLabs is also looking to add strategic partners as distributors.

“Distributors have local knowledge of individual markets,” Hart says. “I’m in the U.K., and I know this market, so I don’t need a distributor here—but I do in the Middle East. We don’t have one in Canada at the moment, although we do have some end-user customers there. We are still looking for a strategic partner in Canada.”

The program has three levels: Platinum, Gold, and Affiliate, as well as a separate tier for MSSPs with a “pay-as-you-grow” licensing model.

“The Affiliate partners are basically a one-time reseller, for when we do a direct touch sale, and they have a partner they use,” Hart says. “These are for where we don’t want to take the deal direct, but where the partner won’t be a permanent one.”

While the program includes the expected table stakes—lead generation and co-marketing resources, product training and deployment services, complimentary licenses for demos, and a portal—Hart highlights the margins as a differentiating feature.

“The margins we give are better than industry average,” he states. “We want to reward people for working with us, so even though we are a subscription-based offering, we are offering margins that are more in keeping with traditional models. Platinum partners can earn up to 35 percent, which is very high for subscription based. Twenty to 25 percent is usually tops in this area for a similarly licensed product. The bulk of customers sign up for three years, so they will get three years of this revenue, and they will get the same margins on renewal as long as the deal is registered.”

Deal registration makes up a big part of the margin.

“We’ve set up a big difference in margin between a deal reg and a non-deal reg deal,” Hart says. “We are †looking to work with people very proactively.”

This article was originally published by our content partner

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