SaaS platform provider CoreDial LLC has announced the addition of voice-to-text transcription to its SwitchConnex platform.
Leveraging Google’s Cloud Speech API, CoreDial’s voice-to-text solution will initially allow businesses to have voicemails automatically transcribed and sent to them via the CoreDial ClickConnex mobile app or email notifications. The transcription engine is based on Google’s artificial intelligence (AI). Coupled with Google’s transcription services scoring, CoreDial ensures maximum accuracy of transcriptions made over its SwitchConnex platform. The service supports both English and Spanish language options.
CoreDial’s voice transcription services will follow on shortly with the ability of transcription for call recordings and the ability to redact text for compliance and other business purposes using Google Cloud’s Data Loss Prevention API. This allows voicemails or other transcriptions to be scrubbed for certain types of sensitive data.
“There is no vendor that can offer the ability to sell, deliver, manage, invoice, and provide voice transcriptions across multiple platforms the way CoreDial’s SwitchConnex platform can,” says Caitlin Clark-Zigmond, vice president of product management at CoreDial. “The ability to leverage Google’s Cloud Speech API means our partners have a seamless solution they can leverage to deploy high-performance, competitive communications services to any customer, regardless of their size or vertical.”