PLEASANTON, Calif.–(BUSINESS WIRE)–ManageEngine, the real-time IT management company, today announced that it has added remote control to the iOS app of Desktop Central, its client management software. Available immediately, the new feature lets IT admins working on iPads or iPhones troubleshoot client computers from anywhere. The feature has been completely optimized for mobile devices, so IT admins get the same remote control whether they’re working on their iOS devices or their desktops.
End users expect timely, 24×7 IT support. IT administrators, however, aren’t always in a position to provide prompt assistance. Their dynamic workloads require them to be in multiple locations throughout the day, taking them away from the management consoles running on their desktop computers. Unfortunately, most client management tools only allow remote control from a desktop console. As a result, IT admins on the go often find that pending help desk tickets pile up throughout the day and end-user service degrades.
“Mobile devices are rapidly becoming the go-to devices for all employees, including administrators, for various types of work,” said Mathivanan Venkatachalam, director of product management for Desktop Central at ManageEngine. “With the addition of remote control in our mobile app, administrators can access the remote desktops at any time, day or night. We have solved their problem with a solution that will help them decrease the turnaround time for tickets, deliver top-notch service to clients and provide support on the go.”
Desktop Central Remote Control Goes Mobile
Highlights of the new remote control capabilities in the Desktop Central iOS app include:
- User privacy: provides the option to ask for permission of users before taking remote control of their desktops, a key requirement of HIPPA compliance.
- Multi-monitor support: detects multiple monitors of a desktop automatically and allows the user to select a particular monitor associated with the remote desktop.
- Quick actions: perform actions such as running a command prompt, opening control panel settings, initiating task manager, making registry changes and more.
- Control a user/computer: allows the option to take control of either a user session or computer session.
Pricing and Availability
The new Desktop Central iOS mobile app with remote control support is available immediately and can be downloaded from the App Store at https://itunes.apple.com/in/app/manageengine-desktop-central/id106931363….
Desktop Central prices start at $645 annually for 50 computers with the Professional Edition. The Free Edition manages up to 25 computers and 25 mobile devices. A free, fully functional, trial version is available at https://www.manageengine.com/products/desktop-central/download.html.
About Desktop Central
Desktop Central is web-based server, desktop management and mobile device management software that helps manage thousands of servers, desktops and mobile devices from a central location. It automates the complete desktop and mobile device management life cycle, ranging from a simple system configuration to complex software deployment. Used by over 5,000 customers around the globe, it helps businesses cut costs on IT infrastructure, achieve operational efficiency, improve productivity, and combat network vulnerabilities. For more information, visit https://www.manageengine.com/desktop-central/.
ManageEngine delivers the real-time IT management tools that empower IT teams to meet organizational needs for real-time services and support. Worldwide, established and emerging enterprises — including more than 60 percent of the Fortune 500 — rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corporation with offices worldwide, including the United States, India, Singapore, Japan and China. For more information, please visit http://www.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter @ManageEngine.
ManageEngine is a trademark of Zoho Corporation. All other brand names and product names are trademarks or registered trademarks of their respective companies.
Dottie O’Rourke, 650-344-1260