RMM and service automation software company SolarWinds N-able has launched SolarWinds N-able N-central 10.2, the new release of the company’s service delivery platform for managed service providers. The latest version of the platform includes the addition of MSP Connect, a remote support and access feature based on the MSP Anywhere platform SolarWinds N-able acquired as part of its recent purchase of BeAnywhere.
“To be more efficient and exceptional in the eyes of their customers, IT service providers must have a reliable remote support solution that provides quick and secure access for administration and configuration of remote servers and workstations,” says JP Jauvin, general manager, SolarWinds N-able. “Our latest version of the N-central platform offers a comprehensive remote support and access toolset that integrates with the high-caliber of IT service functionality and reporting that IT service providers have come to expect from SolarWinds N-able.”
With multi-monitor support, chat, file transfer, various resolution depths and more, states the company, MSP Connect enables MSPs to access and control their customers’ systems quickly as well as analyze and remediate issues within the remote control console. MSP Connect activates with the N-central agent and self-updates without the need for on-site work to keep the remote control tool up to date.
N-central 10.2 and MSP Connect introduce cross-platform support for PC and Mac environments, and do not require any network changes for implementation in typical operating environments. MSP Connect is included free of charge with N-central 10.2 licensing.