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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.


333 West San Carlos Street
San Jose, California 95110
United States


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News & Articles

February 24, 2016 |

ServiceNow Automates Security Incident Response with new Cloud-Based Software

ServiceNow Security Operations aims to help IT and security teams better prioritize security response by categorizing incidents in an easy-to-read dashboard.

ServiceNow, a provider of enterprise service management software, has launched Security Operation, a new platform designed to automate the response to security incidents and help coordinate IT and security teams.

“ServiceNow is bridging the gap between IT operations and security by replacing manual, informal processes with a proven orchestration platform,” says Sean Convery, general manager of Security, ServiceNow. “Transforming security response is the next frontier for firms to fortify their security posture and increases the value of the detection and protection products they have already deployed.”

ServiceNow Security Operations, which the company plans to showcase at the RSA Conference in San Francisco next week, includes two cloud-based applications: Security Incident Response and Vulnerability Response.†By extending ServiceNow’s workflow and automation software to incident and vulnerability response, organizations can remove inefficient, manual processes such as using emails, phone calls, or spreadsheets. ServiceNow enables customers to define, structure, and automate security response to compress the time to identify and contain threats and vulnerabilities.

The platform allows users to:

  • Attach incidents and vulnerabilities to records within the ServiceNow configuration management database (CMDB) to gain insight into threat behavior.
  • Leverage ServiceWatch, IT operations management software from ServiceNow, to trigger automatic patching, configuration changes to security infrastructure, or other standard workflows to contain and fix security incidents and vulnerabilities.
  • Gain greater visibility into current security issues by category, class and priority, and status of tasks with role-based dashboards, providing real-time trending data necessary to measure security.

ServiceNow Security Operations integrates with third-party software applications as well as the National Vulnerability Database, which is the U.S. government repository of standards-based vulnerability management data. The platform is available now and priced on a per device basis.

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