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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

Location

333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

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News & Articles

October 31, 2014 |

Alloy Software Releases Navigator Enterprise 7 IT Service and Asset Management Solution

Latest version of enterprise ITSM solution includes service catalog and request management to separate routine requests from incident tickets, enhanced self-service portal, Microsoft Outlook calendar integration, and more.

Alloy Software Inc., a provider of IT service and asset management solutions, has released the latest version of its service desk and IT asset management solution for medium and large organizations, Alloy Navigator Enterprise 7. The new release provides enhancements for service management through features like service catalog and self-service portal integration.

New features in Navigator Enterprise 7 include:

  • Service Catalog and Request Management – The new service catalog provides a centralized process for employees to gain access to standard services, advice, or common pre-approved changes. It can be utilized to automate standard requests such as password resets, network share access, and account/profile modifications.
  • Self-Service Portal – The redesigned Self Service Portal now adapts to different screen resolutions, and supports both high-resolution displays and tablet devices. In addition to being able to submit incident tickets, employees can monitor their progress and search the knowledge base. It also enables users to browse the service catalog, submit service requests, view equipment available for loan and make reservations.
  • Consumables and Stock Management – Alloy Navigator Enterprise provides a functional system for managing consumable IT items, including supplies, materials, or spare parts such as printer ink, toner, keyboards, mice, batteries, and more. The new stock management functionality helps users ensure that all supplies are in stock and allows them to set up alerts to notify appropriate staff members when supplies must be reordered.
  • Equipment Reservations – Newly added reservation queues facilitate the handling of high-demand items and enables users to reserve equipment right from the self-service portal.
  • Microsoft Outlook Integration – IT personnel can now visualize Alloy Navigator Enterprise tasks and event dates within Microsoft Outlook’s calendar along with other appointments and folders.
  • Other Features and Functionality – The solution now supports Windows Phone 8 and includes an automated reporting generator that can schedule and broadcast reports via e-mail. Other features include inserting frequently used blocks of text, such as standard replies, troubleshooting recipes and signatures, into support tickets. Data archiving and purging, Wizard Forms, and the ability to personalize dashboards and calendars as well as automatically track time spent on projects are also supported.

For more information on Alloy Navigator Enterprise 7, visit http://www.alloy-software.com/products/.


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