Business Strategy
Channel Insights
Stay Connected
Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.


333 West San Carlos Street
San Jose, California 95110
United States


ChannelPro Network Awards

hello 2
hello 3


February 11, 2013 |

Client Heartbeat Integrates Customer Survey Tool with ConnectWise

The integration enables MSPs to sync client data in ConnectWise with the Client Heartbeat portal to monitor and track client satisfaction over time.

ConnectWise, which provides service management software for IT service providers, VARs, ISVs, and MSPs, has announced that Client Heartbeat has completed integration of its customer satisfaction monitoring tool with ConnectWise.

Client Heartbeat provides a business intelligence tool that MSPs use to send automated, periodic surveys to their clients. Customer responses are then benchmarked against other MSPs in the region. Client Heartbeat surveys achieve a significant participation rate of at least 60 percent, according to the company, and with an awards program and social sharing functionality built in, MSPs have the opportunity to generate word-of-mouth referrals.

With this integration, partners can sync client data already in ConnectWise with the Client Heartbeat portal where the partner can monitor and manage survey results and information. Since surveys are performed quarterly, Client Heartbeat enables partners to monitor and track customer satisfaction over time, and receive alerts regarding “at-risk” customers.

ConnectWise’s suite of business automation and IT integration tools includes IT service software, quoting tools, application development, and consulting. For a complete list of products see

Editor’s Choice

Broadcom-VMware Shakeout: How the Channel Has Been Affected By the Big Industry Acquisition

April 11, 2024 |

Industry experts weigh in on the “messy breakup” that MSPs were left with after Broadcom’s acquisition of VMWare.

Selling Cybersecurity: How MSPs Can Become Crucial Partners in Managing Risk

March 27, 2024 | David Powell

MSPs should try to bring an end customer into the cybersecurity fold. Here are some ways to help drive that.

3 Questions with Ingram Micro’s Sanjib Sahoo on Integrating AI into Managed Services

March 25, 2024 |

Ingram Micro’s EVP and chief digital officer shares some insights on how MSPs can effectively integrate artificial intelligence into their business operations.

Related News

Growing the MSP

Explore ChannelPro


Reach Our Audience