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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

Location

333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

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November 25, 2012 |

Rackspace Broadens Support Services for SharePoint

The SharePoint support offerings are designed to provide “application layer support and professional services to help SMBs better utilize SharePoint within their organization.”

Open cloud computing company Rackspace Hosting has announced Rackspace Services for SharePoint, a SharePoint solution that provides design, development, support, and training services to SMBs and channel pros.

The acquisition of SharePoint911 combined with Rackspace’s hosting and cloud computing expertise provides SMBs access to the support needed to create long-term SharePoint success. The expertise of the SharePoint Most Valuable Professionals (MVP) and Microsoft Certified Masters of SharePoint (MCM) enables customers support for their application all the way up the stack.

“Since the early days of our SharePoint offering in 2008, we have worked closely with customers, designing, building, and supporting complex, production-scale SharePoint solutions for their businesses,” says Jeff DeVerter, Rackspaces’s director of SharePoint support. “Our service model extends ‘Fanatical Support’ for SharePoint, providing application layer support and professional services to help SMBs better utilize SharePoint within their organization.”

According to a Rackspace press release submitted to ChannelPro-SMB, Rackspace realized that SMBs need a “trusted advisor who can provide end-user support services and innovative SharePoint solutions.”

Rackspace Services for SharePoint offers:

  • Full support of infrastructure.
  • Application-level and administrative support, including installation, configuration, maintenance, monitoring, site collection & creation, and backup & restore.
  • Customization services, administration, and training delivered by SharePoint MVP and MCM experts.

Each solution is backed by SLAs and Rackspaces’ so-called “Fanatical Support.”


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