Fonality, a business phone and contact center solution provider dedicated to serving SMBs in the cloud or on-premises, has announced the general availability of Fonality Voicemail Transcription service. This is the second release in the Fonality 5 innovation series – a rollout of new features and products coming over the next few months to help growing SMBs enhance productivity, communicate more efficiently, and reduce costs.
The automated voice recognition technology enables users to read voice messages in English or Spanish through email or SMS text on multiple devices, including PCs or Macs, smartphones, and tablets. It is available across the Fonality product line, whether the system is hosted in the cloud or on-premises.
“Listening to a voicemail is generally considered a time disruptor,” says Rick Bushell, Fonality CTO. “Texting and instant messages are quickly becoming the primary vehicles to correspond with colleagues and customers. With the ability to check voicemails on a customer’s own terms by simply reading an email or text, workflow and priorities are far less likely to be interrupted. The Fonality Voicemail Transcription feature enables customers to stay productive and focused on what matters most to them.”
Fonality Voicemail Transcription transcribes messages to email or SMS text. In addition, the interface displays caller name and phone number, message length, and .wav files.
With Fonality Voicemail Transcription, users have the ability to quickly read voicemails to get information faster than ever and still listen to them at a later time if they choose. Advantages of reading voicemails via text or e-mail include:
- Time savings from searching for archived messages by keyword and name search
- At-a-glance notification of caller
- Ability to quickly return important calls
- Discreetly scan/read voicemail during meetings or other activities
