Remote monitoring and management (RMM) solutions developer LabTech Software has announced integration of its software with the suite of email services from Reflexion Networks. The result is a “simple and automated way to ensure the integrity and health of mission-critical email services,” according to press release submitted to Channel Pro-SMB.
LabTech’s RMM integration enables managed services providers and SMBs to monitor the availability of the Reflexion Total Control (RTC) and Reflexion Archiving, Discovery, and Recovery (RADAR) services user interface. RTC is a hosted email security service that blocks spam, viruses, and volume-based attacks before they reach the corporate network.† RADAR provides business with a complete, searchable email archive that can be accessed at anytime from anywhere on the Internet.†
The LabTech integration enables the instant alert of interrupted services. LabTech also offers monitoring of the latency of the Reflexion mail scanner to immediately detect inbound our outbound latency, services’ user interface, instantly sending an alert if service is interrupted.†LabTech also proactively monitors the latency of the Reflexion mail scanner. “Service-affecting incidents are identified as quickly as possible and steps can be taken to ensure service quality,” according to the LabTech press release.
“We pride ourselves on our working relationships with leading technology partners that enable us to build offerings to effectively differentiate ourselves from the competition,” explains Reflexion Networks president and CEO David Hughes.†”As a leader in remote monitoring and management, LabTech is an ideal solution to integrate with the Reflexion services in order to proactively monitor the health and performance of our range of hosted email services.† By creating alerts for IT solutions providers when email systems are facing latency or availability issues, they can better maintain and support these mission-critical applications for MSPs to ensure that they continue to meet their customers’ demands.”
“We view integrations such as the one we’ve developed with Reflexion to be a valuable way to†extend the value and power of our leading Remote Monitoring and Management platform with maximum automation and efficiency,” adds LabTech CEO Matt Nachtrab. “Email remains one of the most important and effective business tools companies have, so working with Reflexion to ensure that email systems remain viable to our MSPs’ customer base allows them to better support those customers in a simple and cost-effective manner.”
