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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

Location

333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

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News

July 22, 2011 |

Tigerpaw Enhances Business Automation and Service Management Software

The new release, Tigerpaw 11R2, adds password security, service order templates, and upgraded payment processing.

Tigerpaw Software, a business automation and service management software developer, is now offering Tigerpaw 11R2, which adds password security, service order templates, and payment processing. Ideal for SMBs who desire enterprise features, Tigerpaw 11R2 also offers increased efficiencies and a more streamlined customer experience.

Key features include:

  • Time entry – Techs and managers can see an entire week at once, including all tickets created, all time entered, the amount of billable time, and more. The calendar makes it easy to read, with custom color coding, and advanced features allow managers to approve time entries and edit as needed.
  • Payment processing — Users can set up an agreement to include all the charges they want billed to a customer, link it to real-time asset information from Level Platforms, N-able, Kaseya, Zenith, or LabTech, choose some date, delivery and payment method options (ACH or credit card) and Tigerpaw does the rest.
  • Service order templates – By creating service order templates for common types – such as status, work requested, work performed, etc. – clients can save time and create complex action plans that consist of linked tasks. Templates can be shared through the Tigerpaw Community.
  • Password Keeper – Tigerpaw’s Password Keeper stores encrypted user name and password data, with three levels of security permissions. Every change to password information is logged, as well as logging every time a user name or password is viewed.

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