SysAid CSS Sees a New Version
Company touts increased scalability of the customer service software as update includes free, on-demand component.
SysAid is calling its new customer service software a “free, on-demand, and chat-enabled platform for SMBs.”
SysAid Technologies Ltd. is a provider of held desk software solutions and customer service support (CSS) software. The newest version of the company’s flagship SysAid CSS software saw version 2.0 this week.
And online demo of the product can be viewed on the SysAid Web site.
According to SysAid founder and CEO Israel Lifshitz, CSS 2.0 makes it possible for SMBs to “offer customers the same services that until now only large enterprise companies could provide.”
It does that, Lifshitz explains, by being scalable. SysAid CSS is an on-demand SaaS that is hosted in SysAid data-centers. The help desk portal can be fully integrated into a company’s existing Web site or it can be hosted on a unique URL provided by SysAid.
CSS solution provides a customizable interface, enabling service reps to manage service requests. It also enabling administrators to organize and manage customer tickets. According to SysAid, the program’s UI is based on “proven service desk methodology”
Lifshitz believes the product equips business with “the tools necessary to swiftly respond to incoming requests, while simplifying the entire process for both the company and the customer.”
†”CSS 2.0 enables businesses to push their service desk to a truly superior level of performance, helping to increase overall customer satisfaction and retention as well as maintaining a competitive edge in the market.”
The SysAid CSS Free edition is a fully functional edition suitable for SMBs serving up to 100 service requests per month. It is available for download online.
The advanced Pro-Edition is aimed at larger support departments.