In this installment of Peer to Peer: Off the Cuff, we’re talking with Juan Fernandez, vice president of managed IT services for ImageNet Consulting. Juan was featured in the December issue of ChannelPro, and he shared some some thoughts on why he believes customer experience will be the next wave of “as a service.” In this interview, Juan offers three tips about customer experience and why MSPs should be focusing on it for the future. To read Juan’s complete story, go here.
Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.
Location
333 West San Carlos Street
San Jose, California 95110
United States
San Jose, California 95110
United States
WWW: acer.com
ChannelPro Network Awards
hello 2
hello 3
Video
January 11, 2021 | Colleen Frye
Peer to Peer: Off the Cuff with Juan Fernandez
This race car driver and MSP explains why driving at speed while anticipating your competitors’ moves is like staying ahead of the curve with customer experience as a service.
Related Resources, Video
White-label No More: OTAVA Execs on Broadcom’s VCSP Shakeup and What It Means for MSP Branding
October 30, 2025 | ChannelPro Network
Broadcom’s new VCSP rules upend MSP white-labeling and redefine customer relationship management. Here’s how to stay compliant and keep control before Nov. 1.
Artificial Intelligence (AI), Business Management, Cloud, Hardware, Industry Events, Managed Services, Networking, Partner Programs, Security, Software
ChannelPro Rolls Out 2026 Virtual Events Designed to Give IT Providers a Strategic Advantage
October 30, 2025 | ChannelPro Network
ChannelPro’s 2026 Virtual Deep Dive Series delivers fast, practical strategies to help MSPs boost profits, tighten security, and master compliance.
Boosting IT Resilience: Why Schneider Electric’s Power Infrastructure Assessment Is a Next-level Move for Channel Partners
October 29, 2025 | Jon LoBello
From overlooked risks to optimized operations, partners are finding new value in infrastructure insights.
AchieveUnite Launches Co-Sell Catalyst Program
October 28, 2025 | ChannelPro Network
This transforms partnerships from reactive revenue centers into predictive revenue engines.
3 Questions with Melissa Hockenberry, First Things First
October 28, 2025 | Matt Whitlock
First Things First’s Owner Melissa Hockenberry brings big answers to some important topics to help MSPs achieve greater success.
Free MSP Resources
Business Tools
Editor’s Choice
White-label No More: OTAVA Execs on Broadcom’s VCSP Shakeup and What It Means for MSP Branding
October 30, 2025 | ChannelPro Network
Broadcom’s new VCSP rules upend MSP white-labeling and redefine customer relationship management. Here’s how to stay compliant and keep control before Nov. 1.
Boosting IT Resilience: Why Schneider Electric’s Power Infrastructure Assessment Is a Next-level Move for Channel Partners
October 29, 2025 | Jon LoBello
From overlooked risks to optimized operations, partners are finding new value in infrastructure insights.
Voice of the Vendor: 7 Figure MSP – MSP AI Domination – Boca Raton, FL
October 28, 2025 | Joel Zaidspiner
Join ChannelPro live at 7 Figure MSP’s MSP AI Domination event. In this episode, we speak with Goliath Cybersecurity, Netlogic My365, and 7 Figure MSP’s Chris Wiser.
Building a Stronger Channel: Kaseya’s Gary Pica Reveals Why Community Matters More Than Ever
October 23, 2025 | Anjali Fluker
Gary Pica unveils the role Kaseya plays in building an MSP community. See how it transforms the way the IT channel connects and succeeds.
MSP Answer Center
August 20, 2025 | ChannelPro Network
MSP Answer Center is your go-to resource for real answers to real business challenges. We’ve covered everything from pricing to staffing to security, and we’re just getting started.