IT and Business Insights for SMB Solution Providers


Blog Entry
October 22nd, 2020 | Karl Palachuk
“The way you do anything is the way you do everything.” — Tom Waits I love this quote—even if it’s not always true. It goes hand in hand with “You can’t judge a book by its cover.” Everyone does judge a book by its cover: That’s how we decide which books to buy.  - read more
Blog Entry
October 1st, 2020 | Karl Palachuk
Perhaps the luckiest thing that happened to me in 1995 is that I read The E-Myth Revisited by Michael Gerber for the first time. (I have re-read it many times since then.) - read more
Blog Entry
September 29th, 2020 | Karl Palachuk
We get letters .  . . John asks,  - read more
Blog Entry
September 23rd, 2020 | Karl Palachuk
Hewlett Packard (HP) has a very famous set of guiding principles they refer to simply as “The HP Way.” You can search that term and find a couple of different variations. These guidelines help employees, managers, sales people, and administrators to have a common framework. - read more
Blog Entry
September 11th, 2020 | Karl Palachuk
I'm a huge advocate of working from highest to lowest priority for everything - in both my business and my personal life. For this reason, I have a task management system that uses priorities. If you have a PSA or service board, you can manage all your tasks there. If you find it useful to keep tasks separate, you might have a task tool as well as a PSA. - read more
Blog Entry
September 2nd, 2020 | Karl Palachuk
I was looking through my statistics over on YouTube. I have almost 1,000 videos posted there. Over 250 are "SOP" (standard operating procedure) videos for IT service providers. As I was browsing the most-viewed list, I realized that there's power in the so-called Hive Mind. What people are viewing most turns out to be a great introduction to some of the most important things you need to know to run your business well. - read more
Blog Entry
July 9th, 2020 | Karl Palachuk
As you recall from the last few posts, I define culture as the values and habits of a group. - read more
Blog Entry
July 8th, 2020 | Karl Palachuk
Key Performance Indicators for IT Service Managers - read more
Blog Entry
June 20th, 2020 | Karl Palachuk
Every company has a culture, whether they “created” it or not. The truth is, you can either let culture grow on its own or you can create it with intention. Another way to say this is that culture either grows from the top down or grows from the bottom up. - read more
Blog Entry
May 22nd, 2020 | Karl Palachuk
I know that sounds dramatic, but it's true. Many of you follow me on Facebook, LinkedIn, etc. You may have seen that I'm working with a group of techies to help AIM - Agape International Missions - to develop new training programs for girls and women who have been rescued from sex trafficking in Cambodia. - read more


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