IT and Business Insights for SMB Solution Providers


Blog Entry
August 18th, 2019 | Karl Palachuk
Free Webinar: Why You Need to Track Outstanding Time in Your IT Business Mark your calendars for August 15th at 9:00 AM Pacific / Noon Eastern. This event was recorded. You can find the recording here: - read more
Blog Entry
August 1st, 2019 | Karl Palachuk
When I hire new employees, there's always a "break-in" period around communication. This is true no matter what age they are. Everyone wants to communicate in their own way. For some that's Facebook messenger. For some it's text message. For a handful it's still telephone. But the most voluminous method is email. Good old email. - read more
Blog Entry
June 11th, 2019 | Karl Palachuk
I just posted the final PDF version of Cloud Services in a Month - 396 pages!!! - read more
Blog Entry
February 5th, 2019 | Karl Palachuk
All About Service Agreements for I.T. Consultants (Service Agreements for SMB Consultants - Applying the Book) Next Offering: - Five Tuesdays - February 12 - March 12, 2019 -- Register Now - All classes start a 9:00 AM Pacific - read more
Blog Entry
February 4th, 2019 | Karl Palachuk
#1 Question: Is it too late to become a Managed Service Provider? Short Answer: No! In fact, what we call "managed service" is really just the way technology support will be delivered from now on. We're going to use great tools, sell network-managed solutions, and focus on preventive maintenance and recurring revenue. - read more
Blog Entry
February 3rd, 2019 | Karl Palachuk
Great New Mini Class: Supercharge Hiring, Team Building, and Sales with DiSC - read more
Blog Entry
January 25th, 2019 | Karl Palachuk
I sometimes mention my four-step process for standing up at a client's office. I casually mentioned this in a class I was teaching Tuesday when someone asked me where they could find the article or blog post on this. And I realized: I don't think I've actually posted it before. - read more
Blog Entry
December 22nd, 2018 | Karl Palachuk
Employee Onboarding – Mini Class Want a great way to kick off the new year? Tune up you employee onboarding process. - read more
Blog Entry
December 13th, 2018 | Karl Palachuk
NexGen is always a great event. And for the last two years, it's been the last big event of the year. My overall feeling about this event was that it was relaxed. Vendors were relaxed because the next thing they get to do is go home and enjoy the holidays. And pretty much the same thing was true for attendees. - read more
Blog Entry
December 2nd, 2018 | Karl Palachuk
Ta-Daaa! It's finally done. I just posted Volume Four of the Managed Services Operations Manual in the Small Biz Thoughts Community. This is the audio book version. - read more


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