IT and Business Insights for SMB Solution Providers

SOP

Blog Entry
September 11th, 2020 | Karl Palachuk
I'm a huge advocate of working from highest to lowest priority for everything - in both my business and my personal life. For this reason, I have a task management system that uses priorities. If you have a PSA or service board, you can manage all your tasks there. If you find it useful to keep tasks separate, you might have a task tool as well as a PSA. - read more
 
Blog Entry
September 2nd, 2020 | Karl Palachuk
I was looking through my statistics over on YouTube. I have almost 1,000 videos posted there. Over 250 are "SOP" (standard operating procedure) videos for IT service providers. As I was browsing the most-viewed list, I realized that there's power in the so-called Hive Mind. What people are viewing most turns out to be a great introduction to some of the most important things you need to know to run your business well. - read more
 
Blog Entry
July 9th, 2020 | Karl Palachuk
As you recall from the last few posts, I define culture as the values and habits of a group. - read more
 
Blog Entry
July 8th, 2020 | Karl Palachuk
Key Performance Indicators for IT Service Managers - read more
 
Blog Entry
June 20th, 2020 | Karl Palachuk
Every company has a culture, whether they “created” it or not. The truth is, you can either let culture grow on its own or you can create it with intention. Another way to say this is that culture either grows from the top down or grows from the bottom up. - read more
 
Blog Entry
May 22nd, 2020 | Karl Palachuk
I know that sounds dramatic, but it's true. Many of you follow me on Facebook, LinkedIn, etc. You may have seen that I'm working with a group of techies to help AIM - Agape International Missions - to develop new training programs for girls and women who have been rescued from sex trafficking in Cambodia. - read more
 
Blog Entry
May 4th, 2020 | Karl Palachuk
One your most valuable resources is your competence. That requires that you show up with a plan. Don't just show up and ask, "Okay, what do you want me to do?" - read more
 
Blog Entry
April 22nd, 2020 | Karl Palachuk
No one wants to fire or lay off employees. But the reality is that employees are your largest expense. If you have a severe cash flow problem, there may be no other way to survive. Here are a few tips for dealing with this sad situation - with class. - read more
 
Blog Entry
 
Blog Entry
March 17th, 2020 | Karl Palachuk
Core Standard Operating Procedures for Small IT Providers – W501 Taught By: Karl W. Palachuk - read more
 

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