IT and Business Insights for SMB Solution Providers


Blog Entry
May 14th, 2019 | Karl Palachuk
I just posted the final PDF version of Cloud Services in a Month - 396 pages!!! - read more
Blog Entry
February 5th, 2019 | Karl Palachuk
All About Service Agreements for I.T. Consultants (Service Agreements for SMB Consultants - Applying the Book) Next Offering: - Five Tuesdays - February 12 - March 12, 2019 -- Register Now - All classes start a 9:00 AM Pacific - read more
Blog Entry
February 4th, 2019 | Karl Palachuk
#1 Question: Is it too late to become a Managed Service Provider? Short Answer: No! In fact, what we call "managed service" is really just the way technology support will be delivered from now on. We're going to use great tools, sell network-managed solutions, and focus on preventive maintenance and recurring revenue. - read more
Blog Entry
February 3rd, 2019 | Karl Palachuk
Great New Mini Class: Supercharge Hiring, Team Building, and Sales with DiSC - read more
Blog Entry
January 25th, 2019 | Karl Palachuk
I sometimes mention my four-step process for standing up at a client's office. I casually mentioned this in a class I was teaching Tuesday when someone asked me where they could find the article or blog post on this. And I realized: I don't think I've actually posted it before. - read more
Blog Entry
December 22nd, 2018 | Karl Palachuk
Employee Onboarding – Mini Class Want a great way to kick off the new year? Tune up you employee onboarding process. - read more
Blog Entry
December 13th, 2018 | Karl Palachuk
NexGen is always a great event. And for the last two years, it's been the last big event of the year. My overall feeling about this event was that it was relaxed. Vendors were relaxed because the next thing they get to do is go home and enjoy the holidays. And pretty much the same thing was true for attendees. - read more
Blog Entry
December 2nd, 2018 | Karl Palachuk
Ta-Daaa! It's finally done. I just posted Volume Four of the Managed Services Operations Manual in the Small Biz Thoughts Community. This is the audio book version. - read more
Blog Entry
November 5th, 2018 | Karl Palachuk
Over on my YouTube Channel - - Stefan asked about putting time entries into tickets. In particular, how do you keep up with super-quick notes without charging fifteen minutes (or some other number) every time a technician opens a ticket? - read more
Blog Entry
October 5th, 2018 | Karl Palachuk
Volume 2 of the Managed Services Operations Manuel set has just been added to the Small Biz Thoughts Community! As promised, I am adding all of my books and materials into the Community. With this addition, the value of downloads now exceeds $3,600 ! - read more


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