IT and Business Insights for SMB Solution Providers

PSA

Article
May 15th, 2019 | Colleen Frye
Many MSPs are using only a small percentage of the automation functionality in their RMMs, missing out on opportunities to gain efficiency and put resources back into their business. - read more
 
News
May 9th, 2019 | Rich Freeman
Pax8’s backend ordering and management infrastructure now exchanges data with Kaseya’s PSA platform. Liongard’s automated discovery and documentation solution now imports endpoint data from Kaseya’s RMM system. - read more
 
News
May 8th, 2019 | Rich Freeman
Available at no extra charge to Kaseya BMS users with a Cytracom account, the new feature automatically displays screen pops about inbound support calls and lets technicians create tickets directly from within that window. - read more
 
News
April 19th, 2019 | Rich Freeman
Called webhooks, the recently launched technology allows MSPs to more easily generate automatic service tickets whenever the video cameras, smart bulbs, and other IoT systems supported by the Domotz platform experience a technical problem. - read more
 
News
April 9th, 2019 | Rich Freeman
Together, the two systems now combine asset lifecycle optimization, workflow automation, and advanced service management functionality in a single cloud-optimized platform. - read more
 
Article
April 8th, 2019 | Steve Duckworth
When you need all the component parts working in a seamless, integrated fashion, choose your PSA like you would your car. - read more
 
News
March 25th, 2019 | Rich Freeman
In addition to reliability and speed improvements, the updated integration enables users of both systems to switch between them with a single click, reducing the time required to assess and remediate customer issues. - read more
 
News
March 22nd, 2019 | Rich Freeman
The new functionality enables Liongard’s Roar documentation discovery platform to import client accounts, automatically detect associated web domains and TLS/SSL certificates, and generate tickets about misconfigurations and other issues. - read more
 
News
March 21st, 2019 | Rich Freeman
MSPs can now map organizations, sites, and agent groups in Pulseway’s RMM solution to company listings in ConnectWise’s PSA solution, and automatically generate tickets in the ConnectWise product as well. - read more
 
News
March 21st, 2019 | Rich Freeman
The new offering provides access to product and technical support staff, partner resources, and co-brandable marketing materials that third-party vendors can use to create and promote connections to Datto’s products more easily. - read more
 

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