IT and Business Insights for SMB Solution Providers

PSA

News
October 18th, 2018 | Rich Freeman
The new addition to its end-to-end outsourced technology stack for MSPs lets Collabrance and its partners share real-time data automatically, resulting in faster, more effective customer service, according to senior executive Doug Grimm (pictured). - read more
 
Article
October 18th, 2018 | ChannelPro
Advice from two of the managed services world’s most experienced experts on tackling common efficiency-sapping operational issues. - read more
 
News
October 16th, 2018 | Rich Freeman
In the first of many integrations with widely used managed services tools coming soon, ID Agent’s dark web scanning service can now automatically create tickets in Autotask whenever it finds compromised user credentials. - read more
 
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October 12th, 2018 | ChannelPro Weekly
What’s your retirement dream? Does it involve bathing on the beach in a big bowl of bright red gelatin? If you answered yes, you have something in common with Manuel Palachuk, managed services expert extraordinaire and Matt and Rich’s guest co-host this week. - read more
 
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October 4th, 2018 | ChannelPro Weekly
Joined by veteran channel pro and all-around industry expert Dave Seibert, Matt and Rich chew over the news about Kaseya’s acquisition plans, Hewlett Packard Enterprise’s partner program updates, Dell’s new IoT surveillance solution, a documentation product from RapidFire Tools, and Microsoft’s new rules for Cloud Solution Provider program members who bill direct. - read more
 
Press Release
September 27th, 2018 | ChannelPro
Program lets service providers extend offerings into the fast-growing PSA market and increase customer “stickiness” with a core business automation solution - read more
 
News
September 26th, 2018 | Rich Freeman
A down payment on the vendor’s commitment to refresh its PSA solution quarterly, the new release offers 10 additional time entry screen configuration options, a re-designed client homepage, and greater control over contract access rights. - read more
 
News
September 20th, 2018 | Rich Freeman
Named Pulseway Scale, the system includes functionality intended to help teams of technicians collaboratively support larger organizations more easily. - read more
 
News
September 5th, 2018 | Rich Freeman
Called Kaseya Compliance Manager, the new system is based heavily on RapidFire Tools’ Audit Guru product. RapidFire Tools will continue operating as an independent business unit, and continue selling, supporting, and enhancing all of the products it offers today. - read more
 
Slide Gallery
August 27th, 2018 | Rich Freeman
That’s according to CEO Fred Voccola (pictured), who spoke about those plans, Kaseya’s strategic ambition to sell MSPs everything they use, rising mid-market demand for managed services, and much more in a recent interview with ChannelPro. - read more
 

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