IT and Business Insights for SMB Solution Providers

PSA

News
March 25th, 2019 | Rich Freeman
In addition to reliability and speed improvements, the updated integration enables users of both systems to switch between them with a single click, reducing the time required to assess and remediate customer issues. - read more
 
News
March 22nd, 2019 | Rich Freeman
The new functionality enables Liongard’s Roar documentation discovery platform to import client accounts, automatically detect associated web domains and TLS/SSL certificates, and generate tickets about misconfigurations and other issues. - read more
 
News
March 21st, 2019 | Rich Freeman
MSPs can now map organizations, sites, and agent groups in Pulseway’s RMM solution to company listings in ConnectWise’s PSA solution, and automatically generate tickets in the ConnectWise product as well. - read more
 
News
March 21st, 2019 | Rich Freeman
The new offering provides access to product and technical support staff, partner resources, and co-brandable marketing materials that third-party vendors can use to create and promote connections to Datto’s products more easily. - read more
 
News
March 13th, 2019 | Rich Freeman
New capabilities introduced today by cloud exec Renee Bergeron (pictured) are designed to help channel pros mimic the best practices of resellers who emphasize client acquisition and customer service rather than backend operational processes. - read more
 
Download
March 13th, 2019 | Rich Freeman
Jason Magee, the recently appointed CEO of ConnectWise, spoke this morning at the Ingram Micro Cloud Summit about what the future holds for the managed services software maker following its sale to Thoma Bravo. Hear for yourself what he said. - read more
 
News
March 12th, 2019 | Rich Freeman
The new functionality, which provides access to information about tickets associated with specific contacts and configurations, underscores IT Glue’s continued dedication to integration with competitors of parent company Kaseya, according to VP of Product Luis Giraldo (pictured). - read more
 
Press Release
February 27th, 2019 | ChannelPro
Arm and leading security testing labs collaborate to provide independent evaluation of Platform Security Architecture (PSA) implementations in IoT devices Arm, Brightsight, CAICT, Prove&Run, Riscure, and UL establish PSA Certified to build trust in connected devices and grow IoT deployment - read more
 
Video
February 4th, 2019 | Rich Freeman
Breaking news! Barracuda Networks has entered the RMM market, and co-hosts Erick Simpson and Rich Freeman are all over it. You'll also hear Erick's advice on how and when to bill clients for assessments and Rich's favorite Super Bowl LIII prop bets. - read more
 
News
February 1st, 2019 | Rich Freeman
Equipped with integrated PSA, RMM, CRM modules and more, the new system seeks to maximize efficiency by automatically opening, categorizing, prioritizing, and assigning tickets and then stepping technicians through standardized resolution procedures. - read more
 

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