IT and Business Insights for SMB Solution Providers

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Video
February 4th, 2019 | Rich Freeman
Breaking news! Barracuda Networks has entered the RMM market, and co-hosts Erick Simpson and Rich Freeman are all over it. You'll also hear Erick's advice on how and when to bill clients for assessments and Rich's favorite Super Bowl LIII prop bets. - read more
 
News
February 1st, 2019 | Rich Freeman
Equipped with integrated PSA, RMM, CRM modules and more, the new system seeks to maximize efficiency by automatically opening, categorizing, prioritizing, and assigning tickets and then stepping technicians through standardized resolution procedures. - read more
 
News
January 31st, 2019 | Rich Freeman
A free addition to the company’s RMM, PSA, and anti-virus suite, the new resource includes tools and advice for landing new customers with the help of search engine advertising, social media, and other digital marketing tools. - read more
 
Press Release
January 29th, 2019 | ChannelPro
Chris Owen will lead product development and integration projects for award-winning business automation software. - read more
 
News
January 8th, 2019 | Rich Freeman
Formerly the company’s president and COO, Weller succeeds company founder Austin McChord, who stepped down from that role last fall. - read more
 
Download
December 6th, 2018 | ChannelPro Weekly
Joined by MSP Vince Tinnirello, of Anchor Network Solutions, Matt and Rich dive deep into the Datto-Autotask merger one year later, operational efficiency best practices, and marketing fundamentals. - read more
 
Article
December 4th, 2018 | James E. Gaskin
Rather than fall for the “shiny object,” consider factors like integration, scalability, and optimization. - read more
 
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November 14th, 2018 | ChannelPro Weekly
Don’t try and fool us. We know you haven’t attained donut-level status in the ChannelPro Weekly partner program yet. We’ll let you listen in anyway, though, as Matt, Rich, and guest host Karl Palachuk discuss Continuum’s analysis of the managed services market, Microsoft’s new VDI solution, StorageCraft’s new partner program, CloudJumper’s single-server WaaS solution, USB extenders old and new, and more. - read more
 
News
October 23rd, 2018 | Rich Freeman
McChord, who founded the BDR and managed services powerhouse 11 years ago as an undergraduate, will be succeeded by president and COO Tim Weller during the search for a successor. He will retain a seat on Datto’s board. - read more
 
News
October 18th, 2018 | Rich Freeman
The new addition to its end-to-end outsourced technology stack for MSPs lets Collabrance and its partners share real-time data automatically, resulting in faster, more effective customer service, according to senior executive Doug Grimm (pictured). - read more
 

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