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Best Practices
Video
November 12th, 2021 | ChannelPro
Erick and Rich discuss the new platform and RMM solution from ConnectWise, the wisdom of identifying your worst customers now so you can fire them come January, and the latest oddball limited edition holiday offers from America’s fast-food restaurants.
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November 8th, 2021 | ChannelPro
Erick and Rich discuss Atera’s new AI-powered RMM automation feature, why you should ask vendors and distributors regularly about new resources for helping you grow, and a local election in Maine set to be decided by drawing straws.
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Resource
October 29th, 2021 | ChannelPro Weekly
Feel free to tackle only simple challenges, channel pros. Just don’t expect to make much at it. Take it from this week’s guest host, podcaster and industry analyst Dave Sobel, it’s the hard stuff that produces big money.
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Video
October 29th, 2021 | ChannelPro
Live together from sunny Miami, Erick and Rich discuss the strategic implications of the Acronis Cyber Network, the challenges of preserving office culture in a work-from-anywhere organization, and the misadventures of what may be the world’s stupidest hiker.
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October 22nd, 2021 | ChannelPro Weekly
Everyone else is working from home these days. Why not The King? You know who’s not working from home this week? Rich Freeman. He’s in Las Vegas for Kaseya’s ConnectIT conference and has plenty of news from Kaseya to share. He and Matt also discuss HP’s big new collaboration and conferencing portfolio as well as the challenges and pleasures of running a tech business with your spouse.
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Video
October 22nd, 2021 | ChannelPro
Side by side for the first time since COVID, Erick and Rich discuss Kaseya’s take on its RMM breach, trueing up your managed services clients, and a woman who went to sleep alone and woke up next to a meteorite.
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Resource
October 1st, 2021 | ChannelPro Weekly
If there’s one thing channel pros serious about growth have in common, its killer penguin investigations. At least we think that’s what they’re all tracking on their dashboards. Maybe Ken Pecot, COO of The 20, can set us all straight on that.
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Video
October 1st, 2021 | ChannelPro
Erick and Rich sift through the implications of this week’s VoIP DDoS attack, explain the one situation when you should never present a sales proposal, and consider hiring a German hamster to manage their investments.
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Video
September 24th, 2021 | ChannelPro
This week, Erick and Rich discuss SaaS Alerts selling a piece of the business to its MSP partners, how to determine the time has come to hire a full-time service dispatcher, and the potential hazards of stealing location-sensitive smart speakers.
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Video
September 17th, 2021 | ChannelPro
Erick and Rich ponder the strategic significance of Cytracom buying OmniNet, the importance of not customizing your managed service bundles, and the logic behind a newly developed technique for potty-training cows.
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