IT and Business Insights for SMB Solution Providers

Best Practices

Video
February 26th, 2021 | ChannelPro
This week, Erick and Rich have Kaseya’s acquisition of RocketCyber on their mind, along with the importance of normalizing your PSA data and the appeal of a new job opening for a professional sleeper. - read more
 
Video
February 19th, 2021 | ChannelPro
Erick and Rich discuss Lenovo’s purchasing program for selling data center gear as a service, the dangers of perfectionism when it comes to running a business, and two great gift options for ex-significant others to remember for next year’s Valentine’s Day. - read more
 
Video
February 12th, 2021 | ChannelPro
Erick and Rich discuss SolarWinds MSP’s security-focused partner event, the importance—for you and your customers—of redundant internet connectivity, and a man who discovered that AirPods work better in your ears than your stomach. - read more
 
Video
February 5th, 2021 | ChannelPro
This week, Erick and Rich ponder the strategic implications of ConnectWise buying Service Leadership, urge you to audit your service desk rather than guess how well it’s doing, and marvel at a COVID-friendly film festival with precisely one attendee. - read more
 
News
February 1st, 2021 | Rich Freeman
The acquisition will help Service Leadership deliver benchmarking metrics and growth advice to more MSPs, according to CEO Paul Dippell (pictured), while enabling ConnectWise to build widely respected data and tools into its software. - read more
 
Video
January 29th, 2021 | Rich Freeman
Erick and Rich trade thoughts on the new managed antivirus solution from Huntress, what to do when your managed services toolset is delivering diminished returns, and a Microsoft chatbot that lets you talk to dead people. - read more
 
Video
January 15th, 2021 | ChannelPro
Erick and Rich mull the meaning of Kaseya’s new Unified RMM framework, encourage channel pros to rethink their marketing plans, and explain why dried yellow mealworms could be your secret to weight loss success. - read more
 
Video
January 8th, 2021 | ChannelPro
Erick and Rich greet the new year with a look at SolarWinds MSP’s new name, the new business plan you should be drafting right now, and the amusing fallout from a little too much holiday drinking for a reveler in the U.K. - read more
 
Video
December 11th, 2020 | ChannelPro
Erick and Rich discuss the latest news from Datto on its post-IPO plans, urge you to do performance reviews with your employees at least quarterly, and ponder why anyone would want to take up the world’s strangest martial art. - read more
 
Press Release
November 30th, 2020 | ChannelPro
According to a Kaspersky report, SMBs that decide to voluntarily inform their stakeholders and the public about a breach, on average, are likely to lose 40% less than their peers t - read more
 

Pages

Subscribe to Best Practices