IT and Business Insights for SMB Solution Providers

Security

Resource
September 29th, 2020 | MSP360
Ensuring a smooth onboarding process can be challenging, not least because every client is different, and there is no completed standardized process that you can follow. However, with the right planning and attention to detail, you can achieve a smooth onboarding experience for you and the customer. - read more
 
Resource
September 25th, 2020 | ChannelPro Weekly
What do Back to the Future and the Star Wars saga have in common? The answer is in this week’s show title. - read more
 
Video
September 25th, 2020 | ChannelPro
Erick and Rich discuss what a recent story from Beachhead Solutions says about the co-managed IT market, why adapting presentations to the nuances of videoconferencing is a must for MSPs, and a Mexican legislator who tried to skip out of a Zoom meeting early by leaving a photo of herself behind. - read more
 
News
September 23rd, 2020 | Rich Freeman
Part of the company’s wider efforts to strengthen the security of its products at a time of increased assaults on RMM and remote access systems, the new program will reward “white hat” hackers for identifying vulnerabilities in ConnectWise applications. - read more
 
Resource
September 21st, 2020 | ChannelPro
This Expert Guide from ChannelPro will walk you through what you need to up your managed services game, such as developing cloud solutions, offering managed security and managed IoT services, plus why you should standardize to increase efficiency. - read more
 
News
September 21st, 2020 | Rich Freeman
Drawing on existing functionality in that system, users who share administrative duties with a client’s in-house IT department can now empower the customer to change access rights and perform other steps on their own. - read more
 
Press Release
September 18th, 2020 | ChannelPro
Greenville, S.C. – September 2, 2020 – SYNNEX Corporation (NYSE: SNX), a leading business process services company, today announced the addition of Palo Alto Networks to its GSA and NASPO contracts, giving partners the ability to sell Palo Alto Networks’ innovative cybersecurity technologies in the state, local and education (SLED) market. - read more
 
Resource
September 18th, 2020 | ChannelPro Weekly
Remember Groucho Marx’s joke about not joining a club that would have him as a member? This isn’t that kind of club. This is the club founded by Matt, Rich, and guest host Juan Fernandez, of ImageNet Consulting, that we think you’ll love to join. - read more
 
Resource
September 18th, 2020 | Malwarebytes
When it comes to managing cybersecurity, safeguarding client endpoints is a critical piece of the MSP service offering. MSPs should have an endpoint security vendor that helps them overcome common issues that can cut into profits and lead to client churn. Ultimately, your vendor should optimize the efficiency of your time and efforts so that you can continue to grow your business and maximize revenue. - read more
 
Resource
September 15th, 2020 | Datto
The primary goal of sales is to generate new business for your company. For an MSP, as is the case for any company, this happens in a variety of ways. For service providers in particular, sales and marketing isn’t just about closing deals. Since MSPs are selling a service, these disciplines should be about identifying and engaging the right prospects. In other words, potential customers that have a set of IT needs that their business can provide for them over time. In this ebook, we’ve pulled... - read more
 

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