SYNNEX Corp. has introduced a family of end-to-end channel services for partners building cybersecurity and cloud practices around the Palo Alto Networks Security Operating Platform.
The new offerings include pre- and post-sales professional services, managed security services, and cloud migration services for both on-premise and cloud-based applications, as well as workloads and transformation services focused on visibility, control, and enforcement. They are designed to complement recent additions to Palo Alto’s NextWave Partner Program, which include new profitability initiatives, partner-led services opportunities, and enhanced workflow automation.
“By working with Palo Alto Networks, our partners can benefit from recent enhancements made to the Palo Alto Networks NextWave Partner Program while relying on our dedicated team for value-added services and support,” said Reyna Thompson, senior vice president for North American product management at SYNNEX, in prepared remarks. “Our goal is to enable partners to run their cybersecurity businesses as efficiently as possible while increasing profitability and providing the most value to their customers.”
Specific resources in the new portfolio include startup installation assistance, next-generation firewall installation, migration and optimization services, cloud-based application deployment for Traps Advanced Endpoint Protection, GlobalProtect cloud services, and Aperture SaaS security services.
Complimentary vulnerability assessments that define, identify, and classify security vulnerabilities and technical support through SYNNEX’s GoldSeal unit are also available. Pricing on GoldSeal services includes add-on startup assistance and annual best practice assessments. SYNNEX can evaluate end-user platform configurations and provide recommendations on how to remediate failed best practice checks too.
The new offerings also include personalized half-day firewall administration training engagement. Those sessions are designed to provide new product owners with one-on-one guidance from a certified instructor on the basics of administering and supporting their system.
“Our distributors are continuing to make significant investments in resources and competencies in the areas of professional services, partner technical enablement and post-sales end-user support,” said Jason Beal, senior director of Americas distribution and commercial channels at Palo Alto Networks, in a press statement. “This new set of comprehensive services and support from SYNNEX provides our NextWave partners with additional capabilities to optimize their end-users’ cybersecurity posture—from initial proof-of-concept to migration away from legacy technologies and ongoing asset lifecycle management.”
Palo Alto updated the NextWave program last month, adding new program levels, a new tiered discount structure, and new partner incentives, as well as new automated systems and a dedicated track for MSPs.
“We are pleased to learn that SYNNEX and Palo Alto Networks are deploying this comprehensive suite of end-to-end support offerings for the IT channel,” said Ben Niernberg, senior vice president at Buffalo Grove, Ill.-based solution provider and SYNNEX partner MNJ Technologies, in prepared remarks. “Investments like these significantly shorten our time to market, as we can rely on SYNNEX’ expertise, support and channel relationships. These types of offerings help take us to the next level and allow us to be more efficient while providing an increased level of support and value to our customers.”