IT and Business Insights for SMB Solution Providers

SonicWall Announces Management Dashboard and Pricing for MSSPs

Called My Workspace, the new portal is designed to make selling and supporting SonicWall products easier for providers of managed security services. New monthly pricing aims to make paying for those solutions via recurring revenue easier as well. By Rich Freeman

SonicWall is previewing a management dashboard specifically tailored to the requirements of managed security service providers, as well as MSSP-friendly monthly pricing.

The new offerings were announced on the same day as an updated release of SonicWall’s Global Management System (GMS) that integrates with the ConnectWise Manage PSA solution.

Named My Workspace and modeled after MySonicWall, a provisioning and administration portal for SonicWall resellers, solution providers, and end users, the new dashboard comes with a user interface and other features designed to help MSSPs sell and support products in the SonicWall Capture Cloud platform more easily.

“It gets them a lot more effective in terms of their administration and a lot more effective and efficient in terms of … all the kind of operational requirements that are unique for multiple products and multiple customers,” says SonicWall CEO Bill Conner.

The system lets MSSPs define “tenants” corresponding to their customers and assign managed assets to them. An automated wizard streamlines the tenant creation process, and the portal includes enhanced functionality for establishing policies and managing groups as well. A streamlined product registration workflow is designed to make adding assets easier, and bulk registrations allow users to onboard multiple assets for one or more customers simultaneously.

A centralized dashboard, meanwhile, provides a snapshot, cross-tenant view of system status, license status, pending updates, threat data, and more. Users can click through from there to vulnerable products and tenants to perform remediation.

A feature-complete pilot version of My Workspace is currently available by invitation only to a subset of SonicWall’s MSSP partners. The system will become generally available within roughly the next 90 days.

My Workspace integrates both with GMS, which is a locally-deployed product, and Capture Security Center (CSC), a cloud-based equivalent. Users of those platforms can add and run My Workspace at no additional cost. Future My Workspace releases will include integration with leading PSA platforms as well, though Conner declined for now to specify which ones.

The new monthly pricing program, which is also in pilot currently and set to roll out more broadly early next year, is a similarly important element of SonicWall’s efforts to attract MSSPs. Partners who utilize that option will make an annual advance licensing commitment in one of three sizes, with the ability to adjust consumption up or down halfway through that term. 

Version 9.2 of GMS, which SonicWall also unveiled today, is the first to feature PSA integration for ticketing, alerts, and asset synchronization. Support for additional, as yet unspecified PSA products, is forthcoming.

According to Conner, SonicWall plans to roll GMS and CSC together as a single solution next year.

Today’s announcements are yet another milestone in SonicWall’s evolution since former owner Dell spun it off as an independent business just over three years ago.

Earlier stages in that process focused on expanding beyond firewall hardware into a wider range of threat detection and response solutions spanning physical, virtual, on-premises, and cloud-based components. That effort, which entailed launching 24 products with 160 million lines of code in just nine months, won SonicWall a place on ChannelPro’s list of 2018 All-Stars.

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