SentinelOne, the autonomous endpoint protection company, announced the promotion of Eran Ashkenazi to SVP of Global Support and Services. The promotion comes as a concerted effort by SentinelOne’s senior executive leadership team in further establishing a customer-first company culture as SentinelOne experiences hyper-growth.
In 2018, SentinelOne more than tripled company revenue and showed unprecedented customer base development with the addition of three Fortune 10 accounts and numerous Global 2000 companies. As SVP of Global Support and Services, Mr. Ashkenazi will be tasked with aligning the individual sectors of SentinelOne’s post-sales team – technical support, customer success, Vigilance MDR, technical account management (TAM) and network operations center (NOC) - as a cohesive unit to achieve business goals and exceed customer demands. Mr. Ashkenazi will focus on overall customer satisfaction through exceeding SLAs, beating response times, introducing new customer interaction technology, providing proactive customer updates around new product releases and supporting existing product updates. In the new position, Mr. Ashkenazi reports directly to SentinelOne’s COO, Nicholas Warner, leading a global team of 60+ customer support and service employees.
“Consolidating post-sales functions under a single leader is essential to providing our rapidly growing customer base with the highest level of support and service,” said SentinelOne COO, Nicholas Warner. “The position requires an individual who is both customer and business oriented with a highly technical background. Since joining SentinelOne in the company’s early days, Eran has played an integral role in making us the fastest growing endpoint security company in the market, and no one is more qualified or deserving of the position.”
Mr. Ashkenazi came to SentinelOne in 2014 as one of the company’s first executive hires and spearheaded its nascent support organization while working out of SentinelOne’s Tel Aviv office. In late 2015, Mr. Ashkenazi relocated to SentinelOne HQ in Mountain View, CA, where he was a founding member of the SentinelOne global launch team and from 2017 led the build out of the award-winning Vigilance MDR practice.
Over the past several years, Mr. Ashkenazi has demonstrated diverse leadership qualities by establishing SentinelOne’s rapidly-growing Vigilance MDR services team. Mr. Ashkenazi built the core team around the highly-effective SentinelOne-provided MDR alternative, while driving all Vigilance sales, marketing, and service initiatives, resulting in more than 200 percent YoY growth and a multi-million-dollar contribution to 2018 top line bookings. As SVP of Global Support and Services, Mr. Ashkenazi will retain Vigilance MDR responsibilities, while overseeing the entirety of SentinelOne’s global support and services organization.
Prior to SentinelOne, Mr. Ashkenazi gained invaluable experience as a pioneer in network security, spending nearly 11 years at Israeli multinational software provider, Check Point Software Technologies. At Check Point, Mr. Ashkenazi served in several service leadership roles, before leading its worldwide professional services organization, where he was a key player building a world-class support and services organization for Global 2000 accounts. Over the past five years at SentinelOne, Mr. Ashkenazi has continually refined his skill set in building such an organization with tremendous success, and will have an even greater impact on customer satisfaction as SVP of Global Support and Services.