Pulseway, a leading provider of mobile-first, remote monitoring and management (RMM) software, announced new OS patch management capabilities that allow IT departments at MSPs and enterprises to better respond to security issues and other vulnerabilities like Spectre and Meltdown. The company also expanded its partner ecosystem with new integrations with CustomerThermometer and QuoteWerks, enhancing Pulseway’s professional services automation (PSA) solution.
IT departments struggle to assure end-user devices, including laptops and desktop computers, are continuously updated with the latest software that prevents security vulnerabilities. In addition to the impact on the business of potentially exposing sensitive customer data, these vulnerabilities pose a significant risk to a brand’s reputation.
New Pulseway OS Patch Management capabilities increase the response time to Spectre and Meltdown-like security concerns by making sure OS patches are immediately pushed to end users and installed. Using Pulseway, IT admins receive immediate alerts on their mobile devices about critical IT system issues that can lead to system failures or security breaches. When OS patches addressing these issues are released, IT admins can quickly prioritize, schedule, and install patches on network devices remotely with Pulseway from any mobile device.
“Patch management is one of the most critical and complex processes managed by IT,” said Marius Mihalec, CEO and founder of Pulseway. “The sheer volume of patches combined with the growing number of endpoints that IT is responsible for makes patch management a tremendous undertaking. While some patches are less of a priority, others that address significant security concerns need to be installed immediately to safeguard organizations against cyberattacks. With Pulseway, IT departments can now manage this process seamlessly and remotely - anytime, anyplace - to take corrective action before clients are impacted.”
Additionally, Pulseway announced new integrations with CustomerThermometer and QuoteWerks for Pulseway PSA, the company’s business management software that includes a set of cloud-based tools including service desk, CRM, billing and invoicing.
Pulseway customers can now embed CustomerThermometer feedback buttons into Pulseway PSA tickets, easily prompting customers for feedback on ticket resolutions. Customers can quickly collect feedback with higher response rates due the simple, 1-click, convenient user interface. Additionally, customers can view ratings and feedback directly within tickets as well as within their Customer Thermometer account, analyze feedback trends via their Customer Thermometer reporting dashboards, and create feedback reporting directly within Pulseway PSA.
With the integration of Pulseway PSA and QuoteWerks, a sales quoting, estimating, and proposal software solution, customers can create and deliver more accurate sales quotes to prospective clients. QuoteWerks users can now retrieve contacts from Pulseway PSA, search Pulseway PSA products, create and update sales opportunities, and produce customer proposals all with QuoteWerks.