IT and Business Insights for SMB Solution Providers

NetFortris Enhances Call Center Offering with Zendesk Integration

NetFortris, Inc., a leader in secure cloud-based communication solutions, announced the addition of Zendesk Support into its portfolio of third party integrations. The NetFortris for Zendesk app is an easy and intuitive agent experience combining NetFortris’ call center functionality and HUD Softphone with the Zendesk Support product. Zendesk builds software for better customer relationships and is a key component to the expanding applications NetFortris is focused on building upon in 2017 and beyond.

Enabling service- and support-oriented businesses to improve their performance and their customers’ overall satisfaction, agents will be able to simultaneously manage their calls and capture important Zendesk ticket information.

"For many companies, their call center solution and Zendesk Support represent the core technologies that enable agents to excel at customer support and service,” said Ali Rizvi, director of product management for NetFortris. “We unified these tools with a strong focus on the agent experience."

The app features an integrated call panel within the Zendesk console that includes, among others, common call controls, transfers, multi-line handling, agent queue settings, click to dial, and automated call logging. This deep integration with Zendesk Support ticketing sets this app apart from those provided by other unified communications providers.

“The Zendesk team was a huge help in enabling us to provide this feature-rich app at no additional cost to our customers,” Rizvi added.

 

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