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LogicMonitor Adds Cloud Monitoring Service to Performance Monitoring Platform

The new offering equips LogicMonitor’s flagship solution to monitor not just on-premises infrastructure but public cloud resources, providers, and billing as well. By Rich Freeman

LogicMonitor Inc. has shipped an add-on for its flagship performance monitoring platform that gives administrators dramatically enhanced visibility into the public cloud portion of hybrid cloud environments.

Called LM Cloud and available immediately, the new offering adds enriched monitoring capabilities for cloud resources, providers, and billing to the LogicMonitor solution’s existing oversight capabilities for on-premises servers, storage, hypervisors, applications, networking gear, and more.

That new functionality is designed to help the cloud service providers, MSPs, and corporate IT departments LogicMonitor sells to more effectively manage today’s increasingly complex infrastructures, according to David Powell, the general manager responsible for the Santa Barbara, Calif.-based vendor’s service provider business.

“You’re seeing much more heterogeneous environments that they have to have visibility into,” he says. “They need that enhanced visibility that can see both on premises assets plus things that are running in the cloud.”

The core LogicMonitor platform already had elemental resource monitoring support for Amazon CloudWatch, a monitoring tool for the Amazon Web Services public cloud. LM Cloud consolidates resource data from both CloudWatch and Microsoft’s Azure Monitor service in a single view, and supplements it with additional operating system and application performance metrics.

“You get way more data, and much more granular,” says Steve Francis, LogicMonitor’s founder and chief evangelist. The new solution archives that data for two years, he adds, enabling technicians to produce historical performance reports.

The cloud provider monitoring portion of LM Cloud alerts technicians about issues like scheduled downtime and service capacity limits.

“You get everything in one place,” Francis says. “You don’t have to be tracking through all the different emails that come in through all the different Amazon accounts that you may be managing as a service provider.”

The service tracks that data on a location by location basis, too. If all of a given customer’s sites are experiencing a problem at once, for example, technicians know the cloud service provider is probably to blame. An issue affecting just one site, however, probably stems from a local network slowdown.

“It just helps you triage and know the availability before the customer calls you up,” Francis observes.

LM Cloud’s billing component provides automated alerts when customers are approaching spending thresholds, as well as detailed service-by-service and region-by-region statistics that businesses can use to optimize and forecast their cloud budget.

According to Francis, LogicMonitor will extend similar functionality to Google Compute Platform in the future.

LogicMonitor has been expanding its platform aggressively this year. The company rolled out a configuration management solution in April and announced support for Kubernetes-based containers in VMware environments a month ago.

Its newest product reaches market amid rising activity in the performance monitoring software market, including Cisco Systems Inc.’s $3.7 billion acquisition of AppDynamics this January and the February launch of Datadog Inc.’s application performance monitoring solution.

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