IT and Business Insights for SMB Solution Providers

Liongard Introduces Customer-Friendly Reports

The new functionality, which is designed to help MSPs present the data Liongard collects to clients in a more readable format, is the latest in a string of updates this year that include new PSA integrations and scalability enhancements. By Rich Freeman

Liongard has released new reporting capabilities for its managed services automation and data aggregation solution.

The new functionality, which the company is in the final stages of rolling out to its partners, is designed to help MSPs present information previously available only in a tabular spreadsheet format to their clients in a more readable format.

“We’ve taken a step towards making that more of a customer-friendly experience,” said Matt Miller, Liongard’s vice president of product, during a conversation with ChannelPro during last week’s IT Nation Connect event in Orlando. “You can put data on a single flowing page, put a logo on it, and export it to .pdf.”

Using the new feature will help channel pros demonstrate the value they provide, he continues. “There’s a lot of untapped potential as far as being able to express to the end customer that I as an MSP have a commanding grasp about how your systems are set up.”

Now is a particularly good time to be demonstrating value too, adds Liongard CEO Joe Alapat, given that a recession may be approaching. “The end customer of the MSP is going to be evaluating costs,” he notes.

Liongard’s reporting enhancements are the latest in a string of updates and additions this year. Others include new integrations with HaloPSA and Ingram Micro’s CloudBlue PSA solution and a series of backend platform scalability efforts aimed at making the Liongard platform a more attractive option both for larger end users with co-managed IT relationships and the larger MSPs being produced by accelerating merger and acquisition activity. 

“They will need that type of scale as they’re running across, let’s say, 300 or 400 customer environments on average and doing some fairly complex activities,” Alapat notes.

Additional reporting upgrades are high on Liongard’s priority list for 2023, including the introduction of alert summary reports.

“A request that we hear a lot is, ‘hey, I really like these alerts and these detections, but I don’t necessarily need a ticket for them every time. Can we fold those into a report?’” Miller says. 

Liongard led a session on maximizing profit and customer satisfaction during IT Nation Connect that called attention to the five core functions its software is designed to perform for MSPs: accelerating onboarding, automating documentation, verifying end user security and compliance, assisting with technical troubleshooting, and accelerating billing reconciliation.

“There’s always this challenge around making sure our partners are using all of the different capabilities in the platform,” Alapat says.

Liongard added the ability to collect detailed information about workstations and servers to its platform during the last IT Nation Connect a year ago.

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