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Kaseya, Responding to Partner Complaints, Changes Auto-Renewal Terms: Page 2 of 2

Under new rules in effect immediately, the managed services vendor will no longer automatically renew one-year subscriptions for three years. By Rich Freeman

Dissatisfaction with Kaseya’s auto-renewal policy has been a frequent topic of conversation in online forums ever since the company announced plans to acquire fellow managed services vendor Datto in April. Wagner emphasized that there have been no changes to Datto’s contracts or renewal terms since that transaction closed in June, and that the new rules announced today apply only to products from Kaseya and its other business units, including IT Glue, ID Agent, Graphus, and RapidFire Tools.

“There are no changes currently being announced for Datto products,” she says.

Wagner hopes that Datto partners worried that they too would be subject to three-year renewals find today’s news reassuring. “We believe that the change that Kaseya is making brings us much more in line to what they’re used to with Datto,” she says.

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