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IT Glue Announces Password Management, Backup, and Ticketing Enhancements: Page 2 of 2

The new features, which join others unveiled today during the documentation vendor’s GlueX partner conference, are evidence of IT Glue’s continued investment in innovation, according to General Manager and CTO Nadir Merchant (pictured). By Rich Freeman

Perelyhina also showcased integration between its core solution and the TruMethods myITprocess tool for virtual CIOs.

All of the functionality introduced today follows on the heels of other updates rolled out in recent months, which include an enhanced search box, the ability to archive outdated documents, and the ability to set expiration dates for documents.

IT Glue also added an M&A data migration service last month designed to help combined or acquired MSPs move data between IT Glue instances more easily. Simply exporting and importing data yourself doesn’t maintain the relationships between assets or version history, Perelyhina noted in her keynote. In addition, she said, “choosing between having a single instance or multiple instances of IT Glue gives you more precision around who has access to organizations within the account.”

Today’s presentation came a day after Nadir Merchant, IT Glue’s general manager and CTO, addressed complaints that the pace of new features in the product has slowed in recent years.

“There’s been a lot of chatter that IT Glue is becoming a mature company, that we’re no longer interested in innovation, and I can tell you nothing is further from the truth,” he said during a GlueX keynote, adding that IT Glue will spend more than $17 million on R&D this year. Though most of that money will produce incremental rather than groundbreaking upgrades, Merchant continued, incremental upgrades can add up to significant improvements.

“Things that build on what already exists to make [IT Glue] more accessible and more broadly used are important innovations,” he said.

Merchant also touted the impact of the company’s ongoing infrastructure investments yesterday. “We have over four 9s of uptime and we continue to improve performance,” he said, noting that page loads that often took 400 milliseconds a few years ago now take 125 milliseconds instead.

At present, Merchant reported, IT Glue is used by more than 11,000 IT teams worldwide.

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