Intermedia has launched a new analytics platform named Intermedia Unite Envision that helps administrators and partners visualize, in real time, the performance of the Intermedia Unite unified communications and collaboration system it introduced a year ago.
The new offering is included at no additional cost with Intermedia Unite.
The first applications to launch on the Unite Envision analytics platform include a QoS Dashboard and a Partner Dashboard. The QoS Dashboard aggregates Intermedia Unite phone call and video meeting quality metrics into actionable insights that identify issues or trends which could weaken voice or video performance. The Partner Dashboard provides a single view into customer performance data, and offers support customizable alerts and notifications.
“Intermedia prides itself on delivering superior experiences for its customers and partners,” said Mark Sher, vice president of unified communications product and marketing at Intermedia, in a press statement. “Businesses should not have to focus on their IT. They should be able to focus on operating and growing their business. Unite Envision was developed to help ensure that is exactly what happens.”
Channel partners are the primary conduit to SMBs, Sher notes, and Intermedia is committed to making sure that partners are able to meet the needs of their customers with the products and support that create lasting relationships. Intermedia Unite Envision is a platform that aims not only to help partners provide excellent customer support, but to make it easier for them to provide that support as well.
The system seeks to help users get to the root cause of performance issues by examining individual calls to see what specific quality issue (such as jitter, latency, or packet loss) affected it and where the problem originated. Partners can also set up thresholds for call quality and possible outages, and then create custom notifications so they are instantly alerted when those thresholds are exceeded.
“With Intermedia Unite Envision we are just getting started,” Sher adds. “We will continue to enhance Unite Envision and its sister platforms to help our partners and customers receive the most reliable, dependable, and efficient communications experience possible.”
“I value working with Intermedia as they have become a true extended partner in helping Fisher's Technology build a best in class HPBX Program. When we put our name behind a solution, we expect it to perform at a very high standard that our clients have come to expect from our company,” said Michael Rudolph, director of programs at Fisher’s Technology, an Intermedia partner and beta tester of Unite Envision, in prepared remarks. “Intermedia Unite is one such product, opening a whole new world for our business by allowing us to deliver a truly reliable, feature-rich business phone and communications system; enabling our customers to communicate how they want, where they want, and on a device of their choosing. With the introduction of Unite Envision, we now have real-time insight into how Intermedia Unite is performing across our entire customer network in one, easy-to-understand and actionable view. Unite Envision's customizable notifications and alerts can inform us of any potential issues before they occur, keeping our customers connected, while further minimizing our service calls."
Intermedia added a provisioning wizard to Unite last October. Unite, together with Intermedia's cloud PBX, SIP trunking, and other voice and UC solutions, was on track to account for roughly half of the vendor's revenue by the end of 2018, according to an interview with ChannelPro last August.